Office Manager

We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The Role

We are looking for a highly organised and proactive Office Manager/Team Assistant to play a key role in supporting our team’s day-to-day operations.

Reporting to the Executive Assistant (Downstream), this person will ensure smooth office management, coordinate team travel and accommodation, and assist with expense tracking and reporting. The ideal candidate thrives in a dynamic environment, anticipates needs, and enjoys helping the team stay focused and productive.

Duties/Responsibilities

• Office & Team Support - Manage office operations, supplies, and vendor relationships.
• Coordinate meetings, events, and team activities.
• Serve as the go-to person for daily team support needs
• Arrange domestic and international travel, including flights, hotels, and ground transportation for the commercial team.
• Anticipate preferences and ensure smooth travel logistics.
• Maintain accurate travel itineraries and provide timely updates to the team.
• Coordinate logistics of catering and venue bookings to coincide with the commercial department.
• Ensure office equipment and stationery are maintained and functioning properly
• Support virtual meeting setup and troubleshooting.
• Support onboarding of new employees (workspace setup, access, supplies).
• Act as a point of contact for internal staff queries related to office logistics.
• Provide occasional Executive Assistant cover.
• Communication & Coordination - Act as the first point of contact for internal and external queries.
• Liaise with other departments and external stakeholders. - Maintain effective communication within the team and across the organisation.
• Expenses & Administration - Process and track expense reports and reimbursements.
• Liaise with finance/HR on administrative processes as needed.

Personal Specification

• At least 4 + Years of Experience within office management or administration
• Able to work within a fast-paced environment and think quickly of tasks in hand
• Proven experience as an office manager, executive assistant, or team coordinator.
• Strong organisational and multitasking skills with high attention to detail.
• Excellent communication skills, professional, clear, and approachable.
• Proficiency with tools such as Microsoft, Travel portals and expense systems (e.g., Sage HR, Concur, Expensify).
• Ability to handle confidential information with discretion. - Flexible, proactive, and calm under pressure.

Rewards of working for Norton:

We like to take care of our Nortoneers, and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

💰 Competitive salary package that recognises your skills and experience

🌴A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

👴 Generous pension scheme that sets you up for the future, with access to personalised advice.

🚑 Private Medical Insurance and a Cash Back Programme to keep you feeling your best

💸 Life insurance (4x salary) because we've got your back no matter what

🍌FREE fruit, got to have your five-a-day!

🩺WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

🚀 Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

💡 Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

🌍 A diverse and international team that brings together different perspectives, backgrounds, and experiences.

🎉 Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

🚴‍♂️Want to go green? You can enjoy free electric bicycle hire

🚗 Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS