Team Leader - Front of House - Pret a Manger

Pret A Manger - Shift Leader - Front of House

THE RIGHT PRET PEOPLE

· Support and coach the team to ensure they reach their potential in both the shop and kitchen

· Support the training pathways to ensure training happens on time

· Lead by example and be hands-on when required

· Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

· Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

· Lead the Speed of Service principles

· To ensure the team consistently follows the 6 Key Pointsof Service

· Follow the MBWA principles

· Empower the team to deliver engaging Joy of Pret activities

· Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

· Ensure the Coffee Calling System is followed efficiently

· To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

· To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

· To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled

· To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness

· Ensure How to Cards are used and followed consistently to deliver Pret standards

· Ensure Line Checks are carried out successfully and any improvement needs actioned

· To ensure no Made to Sell (MTS) rejects are on display in our Langars

· To continually develop the team’s knowledge about the quality of our food and coffee

· To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

· To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers

· To ensure that all safety checks are correctly monitored and recorded

· To take corrective action immediately on issues that affect customers, the team or sales

· To ensure the shop is clean, safe and the equipment is always well maintained

· To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

· To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

· To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)

· Carry out ordering accurately and in line with the business needs

· Lead, monitor and follow up on Customer Experience requirements

· To ensure good stock control by following the 7 Steps of Unaccounted

· To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety

· To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

· To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

· Support the execution of successful food launches

· Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

· To support Marketplace opportunities

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.