Customer Strategy Project Coordinator

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Support the planning, coordination and delivery of priority Customer initiatives, helping to translate customer strategy into action across the business. The role strengthens visibility, alignment and delivery discipline across the Customer function while providing foundational analysis and project support to drive successful execution of key priorities.

KEY RESPONSIBILITIES

Customer Strategy & Project Management

Supporting delivery of strategic priorities while creating capacity for additional Customer Strategy initiatives

• Coordinate delivery of Customer Strategy projects, including project plans, timelines, risks, dependencies, actions and stakeholder communications.
• Support implementation of Customer Strategy initiatives by tracking actions, progress and key deliverables across initiatives.
• Conduct foundational customer and commercial analysis to support strategic projects and decision-making
• Gather, consolidate and quality-check inputs from central and regional teams to support strategic projects and business reviews.
• Prepare project updates, presentations, working documents and supporting materials for stakeholders.

Wider Customer Team Enablement

Improving planning, visibility and alignment across the wider Customer function

• Support QBR and GTM preparation, including coordination of requirements, inputs, materials, actions and follow-ups.
• Coordinate Regional Client Development governance forums, including agendas, materials, action tracking and stakeholder follow-up.
• Maintain the Customer roadmap and initiative tracking framework, ensuring milestones, ownership, dependencies, risks and progress are accurately documented and communicated.
• Coordinate recurring Customer deadlines and critical paths, ensuring teams are aligned and aware of upcoming requirements.
• Track actions and dependencies across initiatives, escalating risks and issues where appropriate.

PERSONAL PROFILE

• Strong organisational skills
• Confident with stakeholder management up to a senior level
• Numerical & analytical skills
• Experience within a project coordination role 
• An interest in retail or a retail background would be preferable

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience