Admin Officer (BR5)
Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £10.57
Planning Support Officer
This is a short term opportunity whilst we seek to fill the position on a permanent basis (recruitment currently underway) within our Planning administration team. The successful candidate will be a good communicator, who is able to deal confidently and professionally with members of the public on the telephone, assist with managing incoming emails, and deal with customer enquiries. Knowledge of the planning system and experience of working in a busy planning department would be an advantage but we are keen to hear from anyone with experience in previous customer facing/communications roles.
SKILLS & ABILITIES
Ability to deal with distressed, irate members of the public in a sympathetic and tactful manner.
Communication skills to deal with customers face to face, over the phone and in written format.
Ability to work without the need for regular supervision.
Ability to work self-confidently and flexibly as a member of a team.
Ability to respond positively to peaks in work pressure.
Ability to use a computer keyboard and mouse
KNOWLEDGE
Clear understanding of equal opportunities issues in service delivery.
Clear understanding of the use of quality standards.
Ability to acquire a good understanding of the Council’s telephony and relevant IT packages
EXPERIENCE
Proven experience of dealing with the public in a mixed linguistic and cultural environment.
Experience in working in a call centre or dealing with a range of customer enquiries.
Experience of operating, updating, and retrieving data from an IT system.
Experience of reviewing procedures and assisting with implementing improvements
Experience of using basic IT software including Outlook
Recommended Jobs
Mechanical Project Engineer
Dalkia Engineering - Mechanical Project Engineer About us - We are a leading provider of technical, engineering and energy solutions across the UK. We deliver complex projects with precision…
SHP-MOBILE ESTATE OFFICER - Cleaner (BAND1C)
Job Category: – Housing Job location: Rookley Close, Sutton, Greater London, SM2 6TT, Sutton Housing Partnership Monmouthshire County Council Hours per week: 36 Start date: Immediate start …
Assistant Branch Manager
About the role As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, an…
Senior Structural Engineer
Senior Structural Engineer Kilnbridge HQ – Canning Town Kilnbridge Design Engineering About Kilnbridge Kilnbridge is the UK’s leading structures specialist, delivering some of the coun…
Maths Teacher - Lovely Secondary School - Bromley
A prestigious Secondary School in the Bromley area is seeking an engaging Maths Teacher to join its Maths department immediately. About the Role: This is a full-time position teaching Maths…
Religious Studies Vacancy - Supportive Enfield School!
The Religious Studies Teacher vacancy you have been waiting for… Are you looking for a renowned school with a positive and solution-focused approach to work? Job Overview Our client is recruit…
Compensation & Benefits Advisor
A growing international organisation is seeking a Compensation & Benefits Advisor to support the delivery of reward strategy across a global workforce. Operating across the UK and multiple internat…
School Administrator - Lambeth
School Administrator – Good School in Lambeth Location: Lambeth, London Start Date: January Contract Type: Full-time Salary: Competitive, dependent on experience Are you an organis…
FULL-TIME - Pharmacist - Acton - INDEED
JOB OVERVIEW Job Title: Pharmacist – Acton Location: Acton Employment Type: Full-Time Salary: £45,000 – £65,000 per year (depending on experience) About the Role We are seeking a…
VIP Close Protection officer/Travelling Butler
AHS, a prestigious real estate company, is looking for a dedicated and highly skilled VIP Close Protection Officer/Travelling Butler to join our exclusive team. In this dual-role position, you will p…