Tech BCP & DR Assurance Manager - London, Greater London

Tech BCP & DR Assurance Manager - London, Greater LondonEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Summary

The purpose of this role is to ensure the Digital & Technology operations remain resilient and recoverable in the face of disruption. You’ll assure the quality and preparedness of our business continuity plans (BCP) and disaster recovery (DR) capabilities in line with industry best practice, regulatory requirements and business needs.

All the details

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

As the Technology BCP & DR Assurance Manager you’ll play a critical role to ensure our services are resilient and recoverable. You will:

• Develop and implement a BCP & DR framework to effectively manage, improve and remediate resilience and recovery plans for key and critical services including our supply chain across D&T.
• Identity critical business processes and dependencies on technology services / platforms ensuring continuity requirements are clearly defined and addressed.
• Establish robust BCP & DR governance & assurance, in partnership with Service Management and Group BCP, and lead regular reviews and test scenarios with operational teams and partners to ensure plans are within our risk tolerance and aligned to required industry standards.
• Conduct regular Business Impact Analysis (“BIA”) and risk assessments to identify potential threats and scenarios and their associated impact on technology and broader M&S operations.
• Design and implement regular DR testing and simulations on recovery strategic to determine efficiency and provide recommendations for improvement.

Who you are

• Strong understanding and knowledge of key technology areas (Infrastructure, Cloud, Network etc.)
• Demonstrable experience in BCP, DR, IT Risk Management or a related rigour
• Strong communication and relationship skills with the ability to engage and collaborate with diverse partner, and ability to translate technical information to user-friendly language.
• Ability to lead and influence cross-functional teams in a matrixed environment.
• Change agent, with the ability to embed new ways of working and drive cultural improvements.

Everyone’s welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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