Operations Lead/Manager

Salary: Up to £50,000 (depending on experience)
Type: Permanent | Full-time
Sector: Insurance / MGA

An exciting opportunity has arisen for an experienced insurance professional to join a growing London-based MGA as an Operations Lead / Manager .

This is a key role within the business, responsible for supporting the Operations Director in ensuring smooth day-to-day running, developing best practice processes, and maintaining operational excellence across underwriting, compliance, and reporting functions.

• Develop, document, and maintain best practice operational processes to ensure accuracy, efficiency, and compliance.

• Support the Operations Director in identifying and implementing process improvements.

• Manage and oversee reporting requirements for binding authorities, including BDX, exposure data, ELTO returns, and compliance reporting.

• Assist with external and internal audits, including TOBA reviews and regulatory processes.

• Provide leadership, training, and support to Underwriting Assistants and Operations Administrators.

• Maintain and version control key documentation including wordings, endorsements, and binding authorities.

• Collaborate with support functions such as Compliance, IT, HR, and Credit Control to deliver high operational standards.

We’re looking for someone with:

• Previous underwriting experience in Property, Casualty or PI

• Experience within, or strong interest in, insurance operations

• Experience in an MGA environment

• Minimum Cert CII qualification

• Proficiency in Excel (including macros/VBA)

• Experience using Salesforce

• Strong communication skills and a proactive, collaborative approach

This is a great opportunity for someone looking to step into a visible, hands-on operations role where they can influence process, drive improvements, and help shape the future of a fast-developing MGA.

If you’re looking for a role that combines structure, responsibility, and genuine progression potential, we’d love to hear from you.