Operations Lead/Manager

Harrison Holgate
London
Operations Lead / Manager – London

Salary: Up to £50,000 (depending on experience)
Type: Permanent | Full-time
Sector: Insurance / MGA

An exciting opportunity has arisen for an experienced insurance professional to join a growing London-based MGA as an Operations Lead / Manager .

This is a key role within the business, responsible for supporting the Operations Director in ensuring smooth day-to-day running, developing best practice processes, and maintaining operational excellence across underwriting, compliance, and reporting functions.

Key Responsibilities
  • Develop, document, and maintain best practice operational processes to ensure accuracy, efficiency, and compliance.

  • Support the Operations Director in identifying and implementing process improvements.

  • Manage and oversee reporting requirements for binding authorities, including BDX, exposure data, ELTO returns, and compliance reporting.

  • Assist with external and internal audits, including TOBA reviews and regulatory processes.

  • Provide leadership, training, and support to Underwriting Assistants and Operations Administrators.

  • Maintain and version control key documentation including wordings, endorsements, and binding authorities.

  • Collaborate with support functions such as Compliance, IT, HR, and Credit Control to deliver high operational standards.

About You

We’re looking for someone with:

  • Previous underwriting experience in Property, Casualty or PI

  • Experience within, or strong interest in, insurance operations

  • Experience in an MGA environment

  • Minimum Cert CII qualification

  • Proficiency in Excel (including macros/VBA)

  • Experience using Salesforce

  • Strong communication skills and a proactive, collaborative approach

Why Apply?

This is a great opportunity for someone looking to step into a visible, hands-on operations role where they can influence process, drive improvements, and help shape the future of a fast-developing MGA.

If you’re looking for a role that combines structure, responsibility, and genuine progression potential, we’d love to hear from you.

Posted 2025-11-24

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