Operations Manager - Kings Place, London

Purpose of the Role

The Operations Manager role is a client and customer facing position that provides critical support to the Property Management team in managing all functions and services within the building. This role involves daily operational management of the building and coordinating with service partners and Occupiers as necessary.

The role ensures the delivery of operational excellence with the support of trusted service providers, understanding the need to meet industry-leading targets, and assisting key stakeholders with their Net Zero, Sustainability, and ESG targets. The Operations Manager is also tasked with embedding ESG and wellness into every customer service aspect while striving to provide a best-in-class service.

Key Responsibilities

Operational Management and Leadership

Take responsibility for key operational matters and support the Senior Property Manager:

• Ensure that the day-to-day running of the property is carried out effectively and efficiently.

• Ensure that high building standards, in respect of Security, cleaning, repair and presentation are achieved and always maintained and are within property budget constraints.

• Instruct and manage repairs and maintenance with the agreement of the SPM where required.

• Take responsibility for specific services and contracts as directed by the Senior Property Manager.

• Assist the SPM in monitoring project works as necessary and discussing any issues daily.

• Support the SPM when required in the preparation of the Annual service charge budget by assisting with completing relevant sections with explanatory notes detailing any recommendations and financial requests to ensure the SPM is aware of all operational needs.

• Raise Purchase Orders and approve expenditure invoices where able to do so, using the relevant invoicing approval systems.

• Ensure that the SPM is fully aware of any building issues and update regularly.

• Assist the SPM with presenting occupier meetings and sustainability meetings.

• Ensure the building is compliant ensuring that all Audits are accommodated and conducted as and when required.

• Hold team building service partner meetings with the SPM once a week.

• Carry out ad-hoc projects with the SPM as and when required.

• To support the administrator and oversee the management of welfare in the absence of the SPM.

Service Partner Management

• Evaluate existing contractual relationships.

• Actively support the Senior Property Manager in tender, procure and manage maintenance agreements in conjunction with the Procurement Team.

• Establish effective service partner site teams.

• Ensure the best value is being achieved by using the Savills KPI matrix and holding monthly contractor meetings with all service partners where possible.

• Carry out weekly inspections of all Landlord areas reporting on any service partner issues

• Ensure that any shortcomings in service delivery are dealt with swiftly and reported back to the Senior Property Manager

Safety & Security

• Establish and implement best practice, whilst ensuring safe working practices are always complied with.

• Ensure compliance with all client and Savills procedures and policies, including health and safety, COSHH and environmental matters.

• Ensure all Savills operational systems, including SEM’s and Data Station are compliant and the necessary tasks completed within the specified frequency.

• Ensure compliance with all statutory requirements and codes of practice.

• Ensure all accidents and near misses are recorded and serious incidents that occur.

• Attend and report on all serious incidents.

Best Practice

Seek best practice initiatives from across the Savills business, property industry and aligned business sectors and within the Deka portfolio where necessary.

• Working with Savills central teams /RISE teams to adopt our core principles of service delivery in a manner that aligns with the Property (5Es), within the day to day running of the building.

• Look to implement continuous service improvements through the introduction of new initiatives, ideas and technology.

• Champion the company policy within the area of Corporate Social Responsibility including community initiatives to ensure an integrated way of working by driving this ethos through the onsite teams.

• Work closely with service partners to ensure client, statutory and occupier requirements are met without undue impact on the whole building.

ESG

Support the Senior Property Manager in delivering key ESG targets and aspirations:

• Ensure the procurement of all supplies and services at the property is undertaken in accordance with Savills sustainability policies and Green Charter.

• Working with Savills central teams, deliver ESG goals in line with the above policies.

• Alignment with RISE Sustainability Standards.

• Support and obtain certification for the building e.g. BREEAM-In-Use

• Supporting client aspirations for Net Zero.

Skills, Knowledge and Experience

• Self-motivated, able to work on own initiative and customer focused.

• Excellent managerial and inter-personal skills, a proven track record in managing site-based teams, good communication skills, ability to empower and motivate colleagues, good strategic vision and a strong commitment to customer service.

• Prior experience in a commercial property management & a customer-facing role.

• Experience in the supervision of teams & service partners.

• Excellent communications skills to develop and maintain strong relationships with all key stakeholders, particularly with occupier representatives.

• A proactive and reactive approach to dealing with problem

• A good team player who thrives in a fast-moving working environment.

• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook, use social media and various systems (such as Savills Dashboard and Occupier portal).

• Experience of direct liaison with customers, clients, local authorities, and other stakeholders.

Working Hours - 40 hours

Salary - £51,500 P/A

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Please see our Benefits Booklet for more information.