Assistant Reception Manager - London Hilton on Park Lane
- Assist with the overseeing of the entire Front Office operation to maintain high standards
- Seek Guest feedback and make operational improvements
- Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Manage staff performance issues in compliance with company policies and procedures
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Previous supervisory experience in Guest Services within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Recommended Jobs
Investment Product Strategy Analyst
About the role Join a team that shapes the future of investment products for one of the worlds leading asset managers. As an Investment Product Strategy Analyst youll play a critical role in d…
Account Executive - Wholesale Sales, Europe Lifestyle
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. …
KS1 Teacher
We are looking for a motivated and enthusiastic KS1 Teacher to join our supportive and inclusive school team in Kensington and Chelsea. About the role The successful candidate will deliver engaging …
Director of the Queen Square Institute of Neurology (IoN)
University College London Director of the Queen Square Institute of Neurology (IoN) Location: London Salary: An attractive remuneration package UCL is a world leading, global university wi…
CASS Oversight Associate
CASS Oversight Associate - 12 Month Fixed Term Contract This is a great job keen and motivated learner. Experience with the CASS sourcebook is preferred but not essential; full training and s…
Deputy Contract Director - Healthcare Soft FM
Deputy Contract Director – Healthcare Soft FM Location: London Salary: Competitive About Medirest Medirest, part of the Compass Group UK & Ireland, is the leading provider of soft FM se…
Financial Services Advisory Prudential Manager/Senior Manager (LONDON)
Ideas | People | Trust We are BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate todays changing world. We work …
Senior Employee Benefits Consultant (Health)
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supp…
Rota Nanny
Our clients, a young family living in Belgravia, are seeking two Rota Nannies for their 2 children - 5 & 2 years. One of the positions will primarily be to cover the family's current nanny's maternity…