Head of Customer Support & Care
About Moneybox
At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
The Head of Customer Support & Care is a senior leadership role responsible for leading Moneybox’s Customer Support and Customer Care teams, as well as the Training & Onboarding function. Support helps customers across a broad range of needs, while Care provides specialist support for complaints, vulnerable customers and bereavements.
You will ensure these critical functions deliver outstanding customer service and value, compliantly and efficiently, while building the capability to support Moneybox’s long-term growth. The role combines strategic operational leadership with strong customer centricity, ensuring customers receive effective, empathetic support across both everyday and more complex or sensitive needs.
You will build a scalable, future-proof Support & Care model, developing strong leaders, improving service quality and productivity, making effective use of AI and automation, and evolving how we onboard, train and develop our operational teams.
This is an opportunity to shape Support & Care as Moneybox scales, and ensure customer insight drives improvements across the wider business.
Recommended Jobs
Librarian - Inspiring Outstanding Secondary School -...
Librarian - Inspiring Outstanding Secondary School - Camden, London Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale Librarian An Outstanding sec…
Teacher of Business & Economics | North London | Top-Tier...
A prestigious mixed secondary school in Barnet is seeking a dedicated Business and Economics Teacher for a permanent September start. You will be responsible for delivering high-quality instruction a…
Business Development Executive
Who is Atominvest Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows. …
Head of Design & Technology - Outstanding School
Head of Design & Technology - Ealing, West London &##128736;️ Lead Innovation: Head of Design & Technology Opportunity in Ealing! We are seeking an ambitious, strategic, and highly creative He…
Nanny every Monday and Tuesday, Job ID J2142D
A family residing in Notting Hill, London, is looking for a Part-time Nanny to take care of their lovely toddler children. Someone who speaks German is a bonus. All general Nanny duties are required …
Product Manager
Product Manager @ Outpost Global expansion is broken. Without a local entity, conversion rates fall, costs rise, and compliance gets messy. Outpost fixes it. Selling internationally is a maze o…
Site Manager - Secondary School (Croydon)
Site Manager – Secondary School (Croydon) Full-time | Permanent | January Start | Salary: Competitive A thriving co-educational 11–18 secondary school in Croydon is seeking a reliable and expe…
Tax Paralegal
Assist with tax advisory and transactional matters. Review tax-related sections of legal and investor documents. Prepare draft responses to investor and stakeholder queries. Coordinate infor…
Teacher of English with ECT Support - Camden Independent...
We are working with a prestigious independent school in Camden who are seeking an articulate and scholarly English ECT to start as soon as possible. This is a rare opportunity to join a department …
Quantitative Credit Risk Valuation Manager
Quantitative Credit Risk Valuation Manager Location: London hybrid Contact: Craig Johnson- 0207 096 1200; [email protected] The role As a Manager you will be responsible …