Knowledge Manager

Overview

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration.

We're looking for a proactive and detail-driven Knowledge Manager to play a pivotal role in shaping the success of our bids and proposals across the Local Government and Health sectors. In this role, you'll lead the creation, curation, and optimisation of high-quality, reusable content that empowers our bid teams to win with confidence.

Why you will love this opportunity as Knowledge Manager at Civica

As the central point of our knowledge infrastructure, you'll ensure that bid writers, solution architects, and sales leads have instant access to accurate, compelling, and compliant content. Your work will directly influence the quality and consistency of our proposals, helping us respond faster, smarter, and more effectively to customer needs.

Responsibilities

• Manage and maintain a central bid content library , including case studies, responses, policies, and technical documentation
• Capture and reuse knowledge by conducting post-bid reviews and refining insights into bid-ready content
• Ensure governance and compliance , aligning all content with public sector standards and maintaining version control and audit trails
• Enable collaboration across teams , training users on the knowledge base and ensuring content reflects current capabilities and outcomes
• Oversee tooling and automation , managing platforms like SharePoint and exploring AI-driven content suggestions
• Integrate knowledge assets into CRM and bid systems , streamlining access and improving proposal efficiency

• Experience in knowledge management within a bid/proposal environment, ideally in SaaS or public sector tech.
• Strong understanding of UK local government & healthcare procurement processes and frameworks.
• Exceptional writing, editing, and content structuring skills.
• Experience of with bid management tools and content governance practices.
• Ability to work cross-functional and manage and influence multiple stakeholders

Qualifications

Experience in knowledge management within a bid/proposal environment, ideally in SaaS or public sector tech. Strong understanding of UK local government & healthcare procurement processes and frameworks. Exceptional writing, editing, and content structuring skills. Experience with bid management tools and content governance practices. Ability to work cross-functionally and influence multiple stakeholders.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions - 5% employer match to support your future.
Income Protection - Up to 75% salary cover for long-term illness.
Life Assurance - 4x salary tax-free lump sum.
Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance - Fast access to private healthcare.
Health Cash Plan - Claim back physio, therapies & more.
Dental Insurance - Cover for routine & emergency care.
Affinity Groups - Join employee-led communities.
Bounty Bonus - Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.