Senior Technology Support Analyst

Senior Technology Support Analyst

Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm’s London office, housed in stunning state of the art offices near Liverpool Street.

• Salary to £65,000
• 09:30-18:00 + office based (Monday-Friday)
• £400 annual gym membership contribution
• Neurodiversity support packages
• Confidential wellbeing, legal guidance, and financial support benefits

Key Responsibilities of the Senior Technology Support Analyst:

• Serve as the senior technical support resource for the London office, providing on-site first and second-line support.
• Act as escalation point for complex or high-profile technical issues.
• Assist the Regional IT Manager in managing team workload, IT coverage, and ticket queues.
• Deputise for the Regional IT Manager when they are away from the office.
• Maintain and update the hardware inventory for the London office.
• Build, configure, and deploy firm-standard laptops in accordance with established procedures.
• Support mobile devices (iPhones, Androids, iPads) under the firm’s Intune management system.
• Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens.
• Act as a mentor to the existing Technical Support Analyst.

Skills & Requirements of the Senior Technology Support Analyst:

• Previous experience working in an IT role within an office environment.
• Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points.
• Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external.