Senior Technology Support Analyst
Senior Technology Support Analyst
Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm’s London office, housed in stunning state of the art offices near Liverpool Street.
- Salary to £65,000
- 09:30-18:00 + office based (Monday-Friday)
- £400 annual gym membership contribution
- Neurodiversity support packages
- Confidential wellbeing, legal guidance, and financial support benefits
Key Responsibilities of the Senior Technology Support Analyst:
- Serve as the senior technical support resource for the London office, providing on-site first and second-line support.
- Act as escalation point for complex or high-profile technical issues.
- Assist the Regional IT Manager in managing team workload, IT coverage, and ticket queues.
- Deputise for the Regional IT Manager when they are away from the office.
- Maintain and update the hardware inventory for the London office.
- Build, configure, and deploy firm-standard laptops in accordance with established procedures.
- Support mobile devices (iPhones, Androids, iPads) under the firm’s Intune management system.
- Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens.
- Act as a mentor to the existing Technical Support Analyst.
Skills & Requirements of the Senior Technology Support Analyst:
- Previous experience working in an IT role within an office environment.
- Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points.
- Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external.
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