Product Designer (Hiring Immediately)

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Job reference 341211
Product Designer
Competitive salary plus car allowance, h ealthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon

Product Designer

At Royal Mail, we're transforming the way millions of customers interact with our products and services. As we continue our journey towards becoming a more customer-centred, product-led organisation, we're building a modern digital design capability that puts user needs at the heart of everything we create.

We're looking for a Product Designer to join our growing Design Centre of Excellence and play a key role in designing intuitive, accessible and engaging digital experiences across our web and mobile products.

This is an exciting opportunity for a hands-on designer who enjoys solving complex problems, collaborating with cross-functional teams, and helping to build design maturity in an organisation undergoing significant digital transformation.

What you'll be doing

As a Product Designer, you'll work closely with Product Managers, Engineers, Analysts and Service Designers to create outstanding digital experiences from concept through to delivery.

You'll:

• Design end-to-end customer journeys and product experiences across web and mobile platforms.
• Translate customer insights, business needs and user feedback into intuitive, accessible solutions.
• Create user flows, wireframes, prototypes and high-fidelity UI designs.
• Conduct and support user research activities, including customer interviews and usability testing.
• Collaborate with delivery teams to ensure designs are implemented effectively and iterated based on learning and feedback.
• Apply and contribute to design systems, patterns and reusable components to drive consistency.
• Partner with Service Design and Analytics teams to ensure decisions are informed by customer needs, service understanding and data-driven insight.
• Champion great design practices and help raise product design maturity across teams.
• Contribute to the growth of Royal Mail's Design Centre of Excellence through continuous learning and knowledge sharing.

What we're looking for

We are interested in talented Product Designers who combine strong UX thinking with excellent visual design skills and enjoy working in agile, product-focused environments.

You'll bring:

• Experience working as a Product Designer, UX Designer or UX/UI Designer within digital product teams.
• Strong expertise across user experience, interaction design and user interface design.
• Experience designing for both web and mobile applications.
• Confidence communicating ideas through sketches, wireframes, prototypes and design documentation.
• Experience collaborating with Product Managers, Engineers, Researchers and Analysts.
• A solid understanding of accessibility, usability and inclusive design principles.
• A pragmatic, delivery-focused mindset with a passion for creating real customer impact.
• An interest in helping organisations build and mature their design capabilities.

Why join Royal Mail?

This is more than a design role—it's an opportunity to help shape how product design evolves within one of the UK's most recognised brands.

You'll have the chance to:

• Influence digital experiences used by millions of customers.
• Work on meaningful products that support people and businesses across the UK.
• Join an organisation investing heavily in digital transformation and product innovation.
• Collaborate with passionate product, technology and design professionals.
• Help establish and embed best-in-class product design practices.
• Grow your career while making a visible impact on customer outcomes.

To help us understand your design approach, problem-solving skills and craft, we ask all applicants to submit a portfolio alongside their application.

Your portfolio can be provided either as:

• A portfolio website or online portfolio link (please include any passwords or access instructions where required), or
• A PDF portfolio document attached to your application.

We are interested in seeing examples of your end-to-end design process, including how you've approached user problems, collaborated with stakeholders, and delivered su]]> <