Recruitment Officer
Recruitment Officer, Hybrid (London) £35-40k DOE + Bonus
To deliver best-in-class recruitment across Nightcap’s, ensuring every venue is fully staffed with brilliant people who embody our culture. The Recruitment Officer acts as a strategic partner to General Managers and Operations Managers, supporting the full hiring lifecycle from attraction to offer, while driving candidate quality, time-to-hire and operational readiness.
This role sits at the heart of our “grow our own talent” strategy - championing talent pipelines, delivering proactive sourcing, and ensuring the recruitment experience reflects the energy, inclusivity and high performance of Nightcap.
Recruitment Delivery & Talent Pipelines
- Support the end-to-end recruitment for hourly and entry-level management roles across multiple Nightcap brands.
- Maintain a proactive pipeline for priority roles such as General Managers, Utilising partner platforms (LinkedIn, Indeed, Caterer, Leisure jobs etc.) to source talent directly.
- Reduce time-to-hire through proactive candidate management, talent pooling and fast turnaround screening.
- Ensure job adverts reflect Nightcap tone of voice, are brand-specific and optimised for candidate attraction.
- Maintain job templates within the ATS.
- Screen, shortlist and schedule interviews at pace, maintaining high candidate quality.
Partnering GMs & OMs
- Build strong, trusted relationships with General Managers and Operations Managers, acting as their recruitment expert.
- Provide weekly staffing updates, vacancy progress and insight on hiring trends.
- Challenge and influence where needed on candidate quality, pay alignment, job design or hiring decisions.
- Support workforce planning with each venue: seasonal, new site openings, and event trading peaks.
Candidate Experience
- Deliver a seamless, high-touch candidate journey – timely comms, clear expectations and brand-led interactions.
- Ensure every candidate experiences the Nightcap magic, regardless of outcome.
- Protect Nightcap’s employer brand by resolving bottlenecks quickly and escalating risks early.
- Support hiring managers to give constructive feedback to candidates
Attraction, Marketing & Brand
- Partner with Marketing to deliver high-impact recruitment campaigns across socials, job boards and community networks.
- Create engaging content (short videos, venue spotlights, “day in the life” stories) for candidate attraction.
- Activate local attraction strategies for each venue: job fairs, open days, partnerships with colleges and hospitality networks.
Compliance, Systems & Process Excellence
- Support right-to-work checking processes and pre-employment compliance.
- Track recruitment KPIs including time-to-hire, cost-per-hire, pipeline conversion and source effectiveness.
- Identify opportunities to streamline process and improve recruitment efficiency.
- Ensure GDPR compliance and safeguarding of candidate data.
Projects & Continuous Improvement
- Contribute to talent initiatives such as:
- Onboarding and brand immersion
- Management Development Programme candidate identification
- Apprenticeship attraction
- New site opening staffing support
- Share insights with the People Team on trends, risks, hiring hotspots and market intelligence.
Behaviours & Experience
- Warm, energetic and candidate-obsessed.
- Operates with urgency but never compromises on quality.
- Commercially minded – understands the cost of vacancies and impact on service.
- Resilient, solutions-focused and comfortable challenging constructively.
- Values-driven, inclusive and aligned to Nightcap culture
- At least 2–3 years’ recruitment experience, ideally in multi-site hospitality, retail or leisure.
- Strong stakeholder management, especially with volume hiring managers.
- Confidence partnering and influencing GMs and OMs.
- Proven delivery at pace – able to juggle high-volume hiring with competing priorities.
- Excellent screening skills and ability to assess cultural fit.
- Familiarity with ATS systems (Talent Funnel desirable).
- Strong written communication for job adverts, messaging and candidate comms.
- High attention to detail for compliance and process accuracy.
- Experience generating recruitment marketing content.
- Understanding of right-to-work, licensing and hospitality compliance.
- Exposure to early careers or apprenticeship recruitment.
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