Recruitment Officer

Recruitment Officer, Hybrid (London) £35-40k DOE + Bonus

To deliver best-in-class recruitment across Nightcap’s, ensuring every venue is fully staffed with brilliant people who embody our culture. The Recruitment Officer acts as a strategic partner to General Managers and Operations Managers, supporting the full hiring lifecycle from attraction to offer, while driving candidate quality, time-to-hire and operational readiness.

This role sits at the heart of our “grow our own talent” strategy - championing talent pipelines, delivering proactive sourcing, and ensuring the recruitment experience reflects the energy, inclusivity and high performance of Nightcap.

Recruitment Delivery & Talent Pipelines

• Support the end-to-end recruitment for hourly and entry-level management roles across multiple Nightcap brands.
• Maintain a proactive pipeline for priority roles such as General Managers, Utilising partner platforms (LinkedIn, Indeed, Caterer, Leisure jobs etc.) to source talent directly.
• Reduce time-to-hire through proactive candidate management, talent pooling and fast turnaround screening.
• Ensure job adverts reflect Nightcap tone of voice, are brand-specific and optimised for candidate attraction.
• Maintain job templates within the ATS.
• Screen, shortlist and schedule interviews at pace, maintaining high candidate quality.

Partnering GMs & OMs

• Build strong, trusted relationships with General Managers and Operations Managers, acting as their recruitment expert.
• Provide weekly staffing updates, vacancy progress and insight on hiring trends.
• Challenge and influence where needed on candidate quality, pay alignment, job design or hiring decisions.
• Support workforce planning with each venue: seasonal, new site openings, and event trading peaks.

Candidate Experience

• Deliver a seamless, high-touch candidate journey – timely comms, clear expectations and brand-led interactions.
• Ensure every candidate experiences the Nightcap magic, regardless of outcome.
• Protect Nightcap’s employer brand by resolving bottlenecks quickly and escalating risks early.
• Support hiring managers to give constructive feedback to candidates

Attraction, Marketing & Brand

• Partner with Marketing to deliver high-impact recruitment campaigns across socials, job boards and community networks.
• Create engaging content (short videos, venue spotlights, “day in the life” stories) for candidate attraction.
• Activate local attraction strategies for each venue: job fairs, open days, partnerships with colleges and hospitality networks.

Compliance, Systems & Process Excellence

• Support right-to-work checking processes and pre-employment compliance.
• Track recruitment KPIs including time-to-hire, cost-per-hire, pipeline conversion and source effectiveness.
• Identify opportunities to streamline process and improve recruitment efficiency.
• Ensure GDPR compliance and safeguarding of candidate data.

Projects & Continuous Improvement

• Contribute to talent initiatives such as:
• Onboarding and brand immersion
• Management Development Programme candidate identification
• Apprenticeship attraction
• New site opening staffing support
• Share insights with the People Team on trends, risks, hiring hotspots and market intelligence.

Behaviours & Experience

• Warm, energetic and candidate-obsessed.
• Operates with urgency but never compromises on quality.
• Commercially minded – understands the cost of vacancies and impact on service.
• Resilient, solutions-focused and comfortable challenging constructively.
• Values-driven, inclusive and aligned to Nightcap culture
• At least 2–3 years’ recruitment experience, ideally in multi-site hospitality, retail or leisure.
• Strong stakeholder management, especially with volume hiring managers.
• Confidence partnering and influencing GMs and OMs.
• Proven delivery at pace – able to juggle high-volume hiring with competing priorities.
• Excellent screening skills and ability to assess cultural fit.
• Familiarity with ATS systems (Talent Funnel desirable).
• Strong written communication for job adverts, messaging and candidate comms.
• High attention to detail for compliance and process accuracy.
• Experience generating recruitment marketing content.
• Understanding of right-to-work, licensing and hospitality compliance.
• Exposure to early careers or apprenticeship recruitment.