Salesforce Support Sepcialist

About Prospero Group

Prospero Group is a leading recruitment and workforce solutions provider, specialising across education, health & social care, and technical sectors. With a strong reputation built on integrity, collaboration, and excellence, we pride ourselves on connecting people with purpose - helping organisations grow and individuals thrive. Our culture is supportive, ambitious, and people-first; we empower our teams and invest in technology to deliver outstanding service to our clients and candidates.

About the Role

As Prospero Group continues to grow, we are embarking on an exciting migration to Salesforce as our core CRM platform. We're looking for a proactive and detail-oriented Salesforce Specialist to help facilitate this implementation and ensure the system delivers maximum value across the business.
You'll play a key role in configuring workflows, creating reports, and training end users to make Salesforce an efficient, user-friendly, and scalable tool for our teams.

Key Responsibilities

Manage general system administration within Salesforce.

Create and maintain workflows for both the front end and back end.

Develop custom reports and dashboards tailored to business needs.

Train end users and provide ongoing system support.

Collaborate with internal stakeholders to ensure smooth data migration and system adoption.

Work closely with technical and non-technical teams to implement process improvements.

Must-Haves

Proven experience with Salesforce administration (1-2 years preferred).

Experience managing user accounts, profiles, roles, and permissions.

Strong understanding of workflow management and report creation.

Skilled in customisation and configuration (objects, fields, flows, layouts, etc.).

Confident training users and translating technical details into practical guidance.

Holds a Salesforce Admin Certification (or equivalent).

Nice-to-Haves

Experience in business analysis or process improvement.

Previous work with 3B Systems.

Familiarity with Salesforce integrations such as Form Assembly, Zapier, or data tools like Dataloader and XL Connector.

Strong Excel skills for data cleaning and analysis (Power Query desirable).

Experience within education or non-profit sectors.

Why Join Prospero?

Be part of a dynamic, growing organisation with a strong social purpose.

Opportunities for professional development and Salesforce certification support.

Collaborative, supportive culture where innovation is encouraged.

Competitive salary, benefits, and hybrid working options.

Ready to make an impact?
Apply today and join a forward-thinking company where your Salesforce expertise will help transform how we work and serve our communities