Digital Support Apprentice

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Why Search?

Search are one of the UK's leading recruitment agencies, with a successful hiring rate of 80%, they placed over 60,000 candidates last year.

Search are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Glasgow office.

Responsibilities:

• Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders
• You will be responsible for managing and monitoring a centralised mailbox, ensuring timely and professional responses
• Becoming a superuser in Topaz Financials – and you will be responsible for managing job information, finance documents and producing weekly chase reports
• Collaborating with the finance team, you will perform daily bank postings, including allocation of payments and receipts through SAP Hana
• You will be responsible for managing and keeping track of jobs through Clarity
• You will be responsible for setting up new supplier accounts following internal compliance procedures
• Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with other teams within the organization

What do they need from you?

• Keen to learn
• Good communication skills
• Positive, reliable and professional

Salary: £17,000 per annum

Working hours: Monday to Friday, 9am – 5:30pm

Benefits:

• 22 days holiday (increases each full calendar year to a maximum of 26 days)
• 8 bank holidays
• FlexHolidays – buy and sell up to 5 days based on FTE
• Auto enrolment pension
• Death in service benefit
• Employee Assistance Programme
• Cycle to Work scheme
• Vodafone friends and family discounts

Future prospects:

Potential of a full-time role on completion.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.