Store Stylist
Department: Retail
Contract type: Full time
Location: Cadogan Place, London
Role Purpose: Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques, to achieve sales KPIs and build a client base.
Areas of responsibility:
1. Customer Service and Sales KPI’s
- Hold one on one customer appointments in store and personal styling sessions
- Build outfits / style the collection with clients
- Oversee alteration process from start to finish
- Be highly confident with one on one and personal styling appointment
- Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
- Work alongside with the rest of the team to achieve and improve sales targets
2. Client base
- Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
- Capture client’s preferences to tailored follow ups and information via CRM system
- Be proactive in building recognition of The Fold
- Involvement in brand events
- Maintain high standards on the shop floor and stockroom
- Complete the opening/closing checklist at the beginning and end of each day
- Have up to date brand and product knowledge to style the collection with customers
- Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
- Process delivery and mid week top up to ensure current collection is replenished and up to date
- Stock management and understanding of our processes
- Have previous experience of sales in store, boutique, styling or a similar environment
- Be familiar with high-end sales processes, behaviours, customers and brands
- Be passionate about styling and building customer relationships
- Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
- Have a basic understanding of KPIs within a retail environment
- Contribute with a proactive attitude to daily tasks
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
- Commission scheme
- 25 days holidays in addition to the usual bank holidays
- Buy additional holidays
- Employee Assistance Programme
- Uniform allowance
- Employee Assistance Programme
- Pension scheme & salary sacrifice scheme
- Access to free Financial Advisors
- Grocery Scheme to help you save money
- A friends and family discount policy with 50% off full retail price
- Bike to work scheme, save on the cost of bikes and equipment
- Summer hours
- Team socials
- You can expect to enjoy complimentary coffee, fresh fruit and treats
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