Store Stylist

THE FOLD LONDON
London
Job Title: Store Stylist
Department: Retail
Contract type: Full time
Location: Cadogan Place, London


Role Purpose: Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques, to achieve sales KPIs and build a client base.


Areas of responsibility:


1. Customer Service and Sales KPI’s
  • Hold one on one customer appointments in store and personal styling sessions
  • Build outfits / style the collection with clients
  • Oversee alteration process from start to finish
  • Be highly confident with one on one and personal styling appointment
  • Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
  • Work alongside with the rest of the team to achieve and improve sales targets


2. Client base
  • Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
  • Capture client’s preferences to tailored follow ups and information via CRM system
  • Be proactive in building recognition of The Fold
  • Involvement in brand events
3. General store tasks
  • Maintain high standards on the shop floor and stockroom
  • Complete the opening/closing checklist at the beginning and end of each day
  • Have up to date brand and product knowledge to style the collection with customers
  • Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
  • Process delivery and mid week top up to ensure current collection is replenished and up to date
  • Stock management and understanding of our processes
  • Have previous experience of sales in store, boutique, styling or a similar environment
    • Be familiar with high-end sales processes, behaviours, customers and brands
    • Be passionate about styling and building customer relationships
    • Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
    • Have a basic understanding of KPIs within a retail environment
    • Contribute with a proactive attitude to daily tasks
    • Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
    Benefits of working with The Fold:
    • Commission scheme
    • 25 days holidays in addition to the usual bank holidays
    • Buy additional holidays
    • Employee Assistance Programme
    • Uniform allowance
    • Employee Assistance Programme
    • Pension scheme & salary sacrifice scheme
    • Access to free Financial Advisors
    • Grocery Scheme to help you save money
    • A friends and family discount policy with 50% off full retail price
    • Bike to work scheme, save on the cost of bikes and equipment
    • Summer hours
    • Team socials
    • You can expect to enjoy complimentary coffee, fresh fruit and treats
Posted 2025-09-30

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