Contract Hire Specialist

Role Overview

We are looking for a Motability & Contract Hire Specialist to join our West London team. In this role, you'll be responsible for delivering an exceptional customer experience by guiding customers through Motability and Retail Contract Hire enquiries, providing expert advice and managing the full process from initial contact through to delivery and ongoing support.

Location

This exceptional role is based at Volkswagen's European Flagship Dealership in West London, Brentford a world-class facility featuring a 25-ramp workshop, its own multi-story car park, and a sophisticated indoor used car showroom. Representing Volkswagen, ŠKODA, SEAT, and CUPRA, Citygate West London sets the benchmark for automotive excellence, delivering an unrivalled experience for both customers and team members. With cutting-edge facilities, a culture of excellence, and a people-focused ethos, this is an inspiring environment to grow your career and be part of something truly outstanding.

Key Responsibilities

As a Motability & Contract Hire Specialist, your key responsibilities will include:

• Customer engagement: Meet and build rapport with customers, understand their mobility needs, and provide tailored guidance.
• Scheme support: Advise and assist customers with Motability Scheme enquiries, applications and vehicle selection.
• Contract Hire: Handle Retail Contract Hire enquiries, prepare clear and competitive quotations and explain funding options.
• Process management: Manage all paperwork, applications and compliance checks accurately to ensure smooth transactions.
• Customer journey: Support customers throughout their lease period, including servicing, maintenance, renewals and follow-ups.
• Product knowledge: Maintain up-to-date knowledge of Motability offers, available vehicles and adaptations.
• Administration: Log and update CRM records, follow up enquiries and maintain accurate documentation.
• Team contribution: Work closely with sales, finance and service teams to enhance the customer experience.

About You

To be successful in this role, you will ideally have:

• Excellent communication and customer service skills
• Experience in automotive sales, contract hire, leasing or Motability support
• A friendly, professional and organised approach
• Confidence handling paperwork and compliance processes
• A target-driven mindset and the ability to work well in a fast-paced environment
• CRM experience is desirable
• A full UK driving licence

What's in it for you?

At Citygate, we believe that investing in our team creates the best experience for everyone—both our employees and our customers. When you join us, you'll enjoy a wide range of fantastic benefits, including:

• Access to our in-house training academy for all team members.
• Electric Vehicle (EV) training levels 1–4 for relevant roles.
• Internal career progression opportunities across all brands and locations.
• High street discounts and a wellbeing portal.
• Employee assistance programme.
• Discounts on vehicle purchase, servicing, and parts.
• Employee referral scheme.
• Standard company benefits including pension, life assurance, competitive holidays, and a cycle-to-work scheme.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past 20 years to over 650 employees across London, Berkshire, Hertfordshire, and Buckinghamshire. We work with globally recognised brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia. Our focus on high-quality training and internal progression means that when you join Citygate, you're joining a business that values your growth and success as much as you do.