Client Engagement Manager

Job title: Client Engagement Manager

Reporting to: International Client Engagement Director

Based: London HQ

About TEAM LEWIS  

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. 

At the heart of the business is TEAM LEWIS Foundation. In January 2021, there was a need to respond to the challenges the COVID pandemic brought to communities and charitable organisations. TEAM LEWIS saw that support was crucial and change was needed to make that happen. Our local causes scheme was launched. Every member of TEAM LEWIS can nominate a local cause close to their heart to receive a cash donation. In addition, nominated causes can also benefit from a donation in kind of expertise, time, and resources. In the past year TEAM LEWIS has donated almost $2million to 445 causes around the world. You can read more about TEAM LEWIS Foundation at . [update with 2022 version.]

Purpose of the role

Working within Client Engagement Operations, you will serve a hybrid function for the agency. Sitting between our marketing and new business teams you will streamline operations and own the management of our lead generation activities. You will work with marketing, new business and creative as well as senior leaders from across the agency to facilitate strategic prospect outreach, production of marketing and sales collateral, paid lead gen campaigns and pipeline measurement. You will be focused on driving leads and nurturing connections with prospective clients as your primary goal through a multidisciplinary/multichannel approach.

Responsibilities

• Utilize marketing and sales communications mix to support lead gen strategy across multiple business and global segments

• Assist the Marketing Manager with development, execution and tracking of paid lead generation campaigns

• Help identify opporutnities with priority verticals and key service areas

• Assist Client Engagement team with production of sales collateral, case studies and other assets

• Own management of prospect outreach and associated tactics – event attendance, networking and awards

• Report weekly on key metrics – prospect touchpoints, conversations, opportunities, etc.

• Work closely with teams around the world for case studies and marketing assets to ensure consistent, relevant sales materials

About you

• Ability to go above and beyond to implement and streamline processes for the client engagement/new business teams

• Use initiative to improve current processes

• High level organisation and attention to detail

• Experience in Sales Enablement

• Experience in a fast moving sales environment with an understanding of prospecting clients

• Experience in and understanding of marketing (communications, digital etc.)

• Ability to push back on certain areas in order to give the new business team the correct set up and tools to perform effective outreach

• Ability to embed yourself into the business, understand and act as an ambassador for TEAM LEWIS

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment, and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.