Client Engagement Manager

Job title: Client Engagement Manager

Reporting to: International Client Engagement Director

Based: London HQ

About TEAM LEWIS  

TEAM LEWIS is a global marketing agency that has moved from start-up to multi-national in a little over two decades. Its success is due to a combination of factors: it’s ability to read the future and prepare for it; leveraging cutting edge AI; strategic thinkers delivering award winning campaigns; expanding client relationships into new markets or services; and above all, independence from outside investors. The practice, its people and its campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of our community is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,600 causes. It is one of the largest employee-directed philanthropies in the world. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees who, in addition to the financial donation, volunteer their time and skills to maximise grant effectiveness. You can read more here about TEAM LEWIS Foundation .

Purpose of the role

Working within Client Engagement Operations, you will serve a hybrid function for the agency. Sitting between our marketing and new business teams you will streamline operations and own the management of our lead generation activities. You will work with marketing, new business and creative as well as senior leaders from across the agency to facilitate strategic prospect outreach, production of marketing and sales collateral, paid lead gen campaigns and pipeline measurement. You will be focused on driving leads and nurturing connections with prospective clients as your primary goal through a multidisciplinary/multichannel approach.

Responsibilities

• Utilize marketing and sales communications mix to support lead gen strategy across multiple business and global segments

• Assist the Marketing Manager with development, execution and tracking of paid lead generation campaigns

• Help identify opporutnities with priority verticals and key service areas

• Assist Client Engagement team with production of sales collateral, case studies and other assets

• Own management of prospect outreach and associated tactics – event attendance, networking and awards

• Report weekly on key metrics – prospect touchpoints, conversations, opportunities, etc.

• Work closely with teams around the world for case studies and marketing assets to ensure consistent, relevant sales materials

About you

• Ability to go above and beyond to implement and streamline processes for the client engagement/new business teams

• Use initiative to improve current processes

• High level organisation and attention to detail

• Experience in Sales Enablement

• Experience in a fast moving sales environment with an understanding of prospecting clients

• Experience in and understanding of marketing (communications, digital etc.)

• Ability to push back on certain areas in order to give the new business team the correct set up and tools to perform effective outreach

• Ability to embed yourself into the business, understand and act as an ambassador for TEAM LEWIS

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment, and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.