People Support Apprentice

Summary

Are you looking to start your career in Human Resources? We’re offering an exciting opportunity to join our central People Team as a People Apprentice, where you’ll gain hands-on experience across the Employee Relations and Talent teams while completing your Level 3 HR Support Apprenticeship.

Wage

£19,079 a year

Training course

HR support (level 3)

Hours

Monday to Thursday, 8:30am to 5pm. Friday, 8:30am to 4:30pm.

37 hours 30 minutes a week

Start date

Tuesday 11 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a varied and rewarding role where no two days are the same. You’ll gain practical experience across a wide range of HR activities while learning how the People Team supports our colleagues across the Trust.

• Supporting the Employee Relations team with meetings, correspondence and case management.
• Assisting the Talent team with recruitment campaigns, onboarding and induction.
• Maintaining HR systems and accurate employee records.
• Helping to coordinate meetings, events and learning activities.
• Providing a friendly first point of contact for staff queries.

Where you'll work

The Walnuts
Orpington
BR6 0TE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LONDON SOUTH EAST COLLEGES

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths (grade Grades 4-9 (A*- C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

Please apply through the link provided -