Global Ultra High Net Worth Proposition Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Ultra High Net Worth Proposition Manager to help drive key propositional developments and ensure global implementation, to effectively provide the whole of HSBC products, services and capabilities to our clients. The successful candidate will work in partnership with the Private Bank Proposition and Distribution teams, the regional Ultra frontline teams, Wealth & Premier Solutions product, Wealth Planning and COO functions. You will collaborate with various business lines to cover Ultra client coverage design, product proposition, multigenerational wealth proposition (in partnership with Wealth Planning), client engagement initiatives, as well as learning and development projects, digital usage and client experience.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Support the implementation of Ultra High Net Worth proposition initiatives, working with key stakeholders to ensure an attractive and commercial offering for Ultra and Family Office clients
• Work with the regional Ultra teams to help execute new propositions, assess competitiveness and consider cost-income trade-offs
• Ensure proposition alignment with other areas of Distribution including Marketing colleagues to ensure strong articulation of our proposition to Ultra clients
• Help drive the implementation of Ultra client experience improvements, including actions identified by the client insights Net Promoter System framework, working with COO and other relevant stakeholders
• Partner with the global WPS teams, including the Ultra Solutions Group, to ensure best-in-class Ultra products and service, with optimum use of delivery channels to deliver a competitive offering
• Assist Ultra client coverage design to support performance and growth across the Ultra segment, working with the Ultra High Net Worth teams

To be successful in this role you should meet the following requirements:

• Proven working knowledge of Private Banking would be desirable, otherwise proven working knowledge other other adjacant domains such as Asset Management or Wealth Management would be essential
• Understanding of Ultra High Net Worth client segment and business – i.e. having a level of understanding of the the Ultra proposition, distribution channels, tools and operations is essential. Any experience would be desirable.
• Prior experience of Proposition Development - desirable
• Strong collaboration and interpersonal skills
• Structured thinking, with strong verbal and written communication skills
• Strong organisational skills and the ability to manage multiple projects simultaneously - essential
• Analytical mind-set with the ability to leverage data to drive informed decisions
• Proactive and self-motivated with a high level of initiative and results oriented mind-set - essential
• Ability to manage upwards, escalate appropriately and prioritise

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500