Hospitality Host/Hostess - Knightsbridge Bar

Harvey Nichols is looking for an energetic, service‑driven Host/Hostess for our Knightsbridge Bar to be the welcoming face of our venue, the very first impression our guests receive.

About the Role

As our Host/Hostess, you’ll ensure each guest enjoys a seamless, friendly, and elevated hospitality experience from the moment they arrive. This includes:

• Warmly greet and welcome guests upon arrival.

• Manage reservations and maintain an organised waitlist.

• Escort guests to tables and provide menus.

• Coordinate with servers and bar /kitchen teams for smooth service flow.

• Handle incoming calls and guest enquiries professionally.

• Keep the reception area clean, organised, and inviting.

• Resolve guest concerns courteously when needed.

• Assist with special requests and guest needs.

• Support hospitality events and ensure a seamless attendee experience.

• Maximise sales through up‑selling and recommendations.

• Deliver the highest standards of customer service. Promote all services, activities, and offerings across the Fifth Floor and store.

• Operate the cloakroom efficiently and securely when required.

• Maintain strong menu and drinks knowledge to guide guests confidently.

• Follow all Health & Safety regulations.

• Uphold high standards of personal presentation.

• Achieve personal KPIs.

Is This You?

• Do you have experience in hospitality or customer service (preferred)?

• Are you passionate about customer service and have customer‑focused mindset?

• Do you have excellent communication and interpersonal skills?

• Are you able to stay calm and professional under pressure?

• Do you possess strong organisational skills and attention to detail?

• Do you have strong problem‑solving skills, flexibility and adaptability?

• Are you a positive team player.

• Have you got basic knowledge of reservation systems and POS software (a plus)?

What’s next? If you are already thinking of the statement piece you’ll wear on your first day and this role catches your eye, hit the “apply” button below to kick-start your journey with us.