Member Service & Records Administrator

About this Role

Job Title:Member Service & Records Administrator

Location: London Victoria

Salary: £31,161 per annum (plus £3,255 per annum inner London Weighting)

Job Type:12-month Fixed Term contract

Working Pattern:Full time (35 hours per week)

About Us:Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.

Job Description: We are looking for a Member Service and Records Administrator to join our Member Contact Centre team. In this role, you will be responsible for being the first point of contact for our members, dealing with membership queries, maintaining the membership system and welcoming and assisting new members in joining Prospect. You will need to have a positive attitude, excellent attention to detail and good organisational skills to ensure the highest level of service is provided to new and existing Prospect Members.

The ideal candidate will have a strong experience in customer service, great communication skills and a professional attitude, and a passion for working for helping our members.

Key Responsibilities:

• Managing member administration and maintaining accurate membership details via paper, phone calls, emails and systems.
• Keeping records up to date by receiving and processing information from members, Prospect representatives and other sources.
• Ensure our members are paying the correct subscription and assist with setting up appropriate payment methods.

Essential Knowledge, Skills and Experience:

• Experience of working in a customer service environment and administration
• Excellent customer focused service and communication skills both verbal and written.
• Strong data entry and IT skills, including working with large databases.
• Good organisational skills and the ability to prioritise workloads and meet deadlines
• Experience working as part of a team.
• Experience providing a high service standard in line with KPI’s.

Desirable Knowledge, Skills and Experience:

• Proven administration skills within membership services.
  • Good interpersonal skills and relationship building, rapport building.

Further information

To apply please select ‘Apply now’.

As part of the applications process you will need to complete an application form which will ask for details of your work, education and training history and to complete a supporting statement which will ask you to explain how your experience, knowledge, skills and personal qualities meet the outlined requirements.

We would recommend reviewing the Job Specification linked at the bottom of this advert.

If you have any questions please contact: [email protected].

Closing date: Wed 12 November – NOON (CV’s alone will not be accepted)

Interviewswill be held on Thu 20 November2025 in our London VictoriaOffice

Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.