Sales Associate - Hampstead

Location: Hampstead High Street, London, NW3 1RG

Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays)

Our peak season falls in November and December, with Saturdays and Sundays being our most active days. Working during these periods is an important part of supporting our customers and the wider team. As part of this, it is a requirement that you will work on Christmas Eve and Boxing Day.

Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands.

We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.

Requirements

• Experience in a retail environment and providing excellent customer experience - a must
• Greeting all customers, assessing their needs and relaying relevant product knowledge with confidence
• Helping to build a loyal base of return customers, with a focus on long-term relationships rather than one-off transactional selling
• Replenishing inventory and supporting management by identifying selling trends, low stock and stock-outs
• Caring for store standards, including displays and merchandising
• Ringing through purchases, arranging deliveries and providing after-sales service
• Cross-selling using available tools, including special orders and the online shop
• Showing a genuine passion for cooking and entertaining
• Demonstrating excellent communication skills
• Keen to learn, supported by in-store training on products and selling skills

Benefits

• Industry-leading discounts across our portfolio of trusted, high-quality brands
• Complimentary Cook School classes, with lessons focused on skills and techniques that help you become a more confident, intuitive cook
• Company events and team socials
• Referral bonus scheme
• Longevity Holiday Benefit
• Annual salary review following performance reviews to ensure fair pay and recognise and reward our team
• Access to our comprehensive Employee Assistance Programme (EAP), providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it.

Borough Kitchen is proud to be a London Living Wage employer. This accreditation reflects our commitment to supporting our team members as valued specialists in home cooking and entertaining.

Borough Kitchen is an equal opportunities employer. We are committed to treating all our team fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. Part-time workers and fixed-term team members are treated with equal respect.