BANK Employee Relations Advisor (Sickness Support Team) | Croydon Health Services NHS Trust

Employee Relations Advisor (Sickness Support Team)

(BANK) Band 6, Full Time,

Hello! We're looking to appoint an Employee Relations Advisor via Bank to join the Employee Relations Team at Croydon Health Services for 4 months.

We are looking for individuals that have experience with complex sickness absence caseloads that can work in fast paced, large, unionised organisationsand are used to managing a busy caseload. You will needto have experience in training and coaching managers in absence management and prepared to work in the hospital or out in the community -You will be required to work onsite at least 4 days per week.

Why Join Us?
Reducing sickness rates and supporting a safe, sustainable return to work for our employees is a key priority for the Trust. And this is more than a case management role. You’ll be part of a Trust-level project team at the heart of workforce transformation. With the freedom to shape your work and contribute ideas, you’ll directly influence how sickness absence is managed across the organisation – improving outcomes for staff, services, and ultimately patient care.

Interview Date - TBC

The post holder will have complete autonomy for managing their own time and diary commitments. They will lead on the management of complex sickness related absence cases which require HR intervention and manage a varied employee relations caseload.

They will work proactively with managers, providing first line advice on employee relation matters, general ER support and delivering training to managers.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

The Role
As ER Advisor for the Sickness Support Team, you will:

✓Be a trusted partner
Provide expert advice in sickness-related meetings including Long-Term Sickness (LTS), Short-Term
Sickness (STS), and Return to Work (RTW), ensuring procedural compliance, effective case
progression, and appropriate guidance on reasonable adjustments and hearings.

✓Manager Capability Building
Deliver tailored 1:1 and team training on sickness absence processes, documentation standards, and
system usage, while coaching and mentoring managers across varying levels of experience to build
confidence and capability.

✓Data-Driven Targeting
Use sickness absence data to inform monthly service allocations and prioritise support for high-need
areas, working collaboratively with HR Business Partners to align interventions with directorate
needs.

✓Work Collaboratively
Partner with HR Business Partners, Occupational Health, Organisational Development, and Staff Well being teams to deliver proactive solutions, address hot spots, and support sustainable
workforce health.

✓Training Programme Development & Delivery
Design and deliver a comprehensive training suite covering sickness procedures, meeting
preparation, and documentation, using interactive methods such as role play to reinforce learning
and build manager confidence.

✓Stakeholder Engagement & Continuous Improvement
Maintain strong relationships with directorates, act on feedback to enhance service delivery, and
promote best practice by signposting managers to relevant resources and guidance.

This advert closes on Tuesday 30 Sep 2025