Network Operations Field Service Engineer

Hi there! Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

• We’re the only provider in London offering residential broadband speeds of up to 5Gbps.

• Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.

• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.

• We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

The purpose of this role is to provide fibre installation, repairs, fault finding together with general network maintenance tasks, providing a best in class quality of service for our residential and business customers.

The role reports into the Network Engineering Supervisor, the engineer will gain experience in all field-based elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the team within the business. These are likely to include critical splicing field work, testing, reporting and analysing for new and existing customers. Complying to health and safety standards at all times.

What you’ll be doing:

• Supporting the Network Operations Manager in all areas, Installation, Services, Maintenance and Project work

• Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation.

• Good understanding of WiFi and various broadband capable devices, networking and structured cabling within the customers premise.

• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business.

• Well-presented and able to demonstrate a professional image as the face of the business.

• Self-motivated and able to work independently on a solo basis.

• Able to demonstrate empathy with customers and colleagues – personable and friendly.

• Calm under pressure and ability to work in a methodical way in a busy environment.

• Work alongside the Network Operations Manager/Engineers/Supervisors to ensure that all Network Operations programmes are achieved on time and to the full satisfaction of the customer while meeting SLA

• Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager.

The experience we’re looking for you to bring:

• Fibre installation/splicing skills, experience within Telecommunications 1st and 2nd fix.

• Capable and confident working at heights.

• Working alone

• Thorough working knowledge of a fibre network, built through significant job experience and training on site.

• Experience in splicing & OTDR testing - training will be provided

• Experienced in Fault finding - training will be provided

• Experience with fibre blowing Machines – training will be provided

• Experience and qualifications in NRSWA. – training will be provided

• BT Accredited splicing qualification.

• Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks.

• Ability to talk the ‘same language’ as civils and cabling contractors.

• IPAF licence desirable.

• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business

• Well-presented and able to demonstrate a professional image as the face of the business

• Self-motivated and able to work independently on a solo basis

• Able to demonstrate empathy with customers and colleagues – personable and friendly

• Calm under pressure and ability to work in a methodical way in a busy environment

• Proactive and efficient, and willing to go the extra mile for customers

• Passion for our purpose and mission

• Strong fit for our brand and organisational culture

Working Conditions:

• Initial training will be conducted Monday to Friday 0900-1700. You may be required to move into a shift pattern on successful completion of training. This may also include weekend and will have scope to be paid for overtime and on call rates.

• The role is field based, and requires you to visit our subscribers premise to undertake the activation of their requested service.

• You will be expected to conduct yourself professionally at all times. As you will be within our customers home, written and verbal updates must be maintained to high standard.

• Email, and instant messaging as appropriate

• Direct, and conference calling as required

• F2F meetings with clients, suppliers, and 3rd parties

• Utilisation of reporting tools, project management applications, Microsoft tools etc

Why join us:

• You get to work with some of the best technology in the market

• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution

• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days

• Birthday leave, our treat to you

• Keen cyclist, join our cycle to work scheme

• Flexible WFH policy

• Enjoy the perks of Private Health Cover

• You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.