SMB Account Manager

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Account Manager (SMB)

Location: London or open to Remote. Spain is also an option for the right candidate.

The Opportunity

Work for a global payments leader , consistently ranked as one of the best companies to work for .

Flywire is seeking a motivated and driven Account Manager to deliver and expand our solutions with Small-to-Medium (SMB) partner institutions . You’ll be at the heart of our client success strategy—building strong relationships, using data to identify opportunities, and ensuring our partners get maximum value from Flywire.

This is a fantastic opportunity to join a fast-growing team and make a real impact in the Education vertical .

What You’ll Do

As an SMB Account Manager, you will:

• Protect and grow existing accounts through scalable account management strategies
• Use data to identify new revenue opportunities within existing products
• Partner with Sales to close new product opportunities and unlock account potential
• Support new client onboardings & product deployments
• ️ Collaborate with Client Operations to resolve operational challenges
• Represent Flywire at webinars and in-person events
• Share insights to help develop team strategy and support onboarding of new colleagues
• Manage contract renewals with precision and care

Qualifications

What We’re Looking For

• 2+ years of experience in account management, client success or customer support
• Excellent written & verbal communication skills
• Strong presentation, interpersonal, and relationship-building skills
• High emotional intelligence and change management capability
• Sharp analytical, problem-solving and project management skills
• Highly organised with strong attention to detail and time management
• Proactive, persistent, and accountable in all you do
• Experience in Higher Education account management (preferred)
• Salesforce knowledge (a plus)

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid