Online Student Success Advisor - Strand, London, WC2R 2LS

Online Student Success Advisor - Strand, London, WC2R 2LS

About us

Strategy 2030, the overarching strategy of Kings, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. To achieve this objective, Kings Digital has been formed a professional service of the university that provides centralised support to and oversight of online learning activity across Kings. The department has three divisions: content production; operations; and student success. The Student Success function was established in 2024 and provides a dedicated, non-academic, coaching and advising service to all online learners at Kings, spanning 1-1 support and community engagement. This is an exciting time to join a rapidly growing and ambitious, professional team, and a unique opportunity to help shape a facility that supports thousands of students around the world enrolled across an expanding portfolio of innovative, in demand online programmes.

About the role

As an Online Student Success Advisor at Kings College London, you will be the digital face of our commitment to excellence. Your mission is to champion an exceptional, front-line experience for our global community of online distance learners.

We believe that remote learning shouldn't feel distant. You will be a dedicated, one-to-one point of contact for a caseload of Postgraduate Taught (PGT) students, building the strong, personalised relationships that turn a degree into a lifechanging journey. From their first login to their proud graduation, you will be their advocate, identifying when a student is struggling, providing differentiated support, and using coaching to ensure every student stays on track to succeed.

You will collaborate digitally with faculties and departments across the University, ensuring our online learners feel every bit as connected to the Kings legacy as those on campus.

This is a fully remote role for someone based in the UK, allowing you to deliver world-class support from your own professional home environment. This will be offered on an indefinite contract.

We support a global community of learners, which means weve moved beyond the 9-to-5. Our Advisors work a 35-hour week on a rotating “5 over 7” pattern between 7 am and 7 pm. Our Advisors who work remotely can be based anywhere in the UK, with occasional travel to our London office.

We view this flexibility as a mutual benefit:

Rotas are shared well in advance, allowing you to bridge your professional goals with your personal life.

Occasional shifts on weekends or early/late starts mean youll often have dedicated time off during the week.

By working outside of standard peak hours, youll experience “quiet zones” to focus on your work without constant notifications.

When your shift ends, the team ensure a seamless hand-over so you can fully recharge As founding members of this new remote team, your wellbeing is our priority. We provide structured digital 1:1s, a weekly Wellbeing Hour, and intentional social check-ins. You will be part of a team that values your autonomy while ensuring you never feel isolated.