Solution Design Associate Director
- Translate business challenges into value-adding products, services, and customer experiences in a fast paced, agile manner from a vision through to successful implementation
- Partner with the Head Health Data Insights & Design and functional stakeholders to create the blueprint of future state operations, processes, capabilities, systems landscape, and data flows
- Operate as a thought-leader to drive transformative solutions within an assigned focus area, incorporating industry-agnostic thinking and progressive actions to transform GCO operations with tangible simplified results for line functions and/or key customer journeys (patient, site, physician, sponsor)
- Influence stakeholder thinking and challenge status quo by leveraging experience, observations, industry trends, standard methodologies, leading technology, and process improvement ideas to deliver superior business value
- Accountable for leading business stakeholders, technology/engineering teams, and other internal/external partners in the re-engineering of processes and building supporting, customer-focused solutions technology solutions
- Develop algorithms for precision targeting, testing, and implementing these algorithms in scalable methods. Measure and optimize the quality of those algorithms over time
- Lead specification development process, to translate business requirements into solution specifications, associated with metrics/KPI measures of success including validation/UAT of analytics solution, training materials and user guides
- Execute and coordinate projects with a focus on vision through ambiguity, superior written and verbal communication, strong change management practices
- Practice agile execution and design thinking methodologies / user journey mapping alongside robust project management and cross-functional collaboration
- Accountable for the design and development of processes and systems that facilitate the roll-out of ‘scalable experiments’ across the business, and ensure proven solutions are integrated within standard business operations through exceptional change management practices
- Convene and lead high performing teams via crowd-sourcing techniques to achieve superior results in a motivating work environment
- Bachelor’s degree in life science and/or business analytics and/or project management with 4 – 5 years drug development or equivalent or, experience working in the pharmaceutical or relevant industry driving complex solutions
- 5+ years of pharmaceutical industry or in business analytics and/or project management, with previous experience in either drug development or project management, in the Pharmaceutical, CRO or product services industry
- Demonstrated ability to effectively engage associates from widely varying backgrounds & functions and operate autonomously in a dispersed, complex, matrixed organization.
- Demonstrated strong leadership and project management skills in global setting
- Proven ability to orchestrate a complex process that involves multiple discrete initiatives and demonstrated responsibility for making the day-to-day decisions and leading to significant operational efficiency and productivity
- Demonstrated ability to foster innovation, transformation, and thought-leadership; exemplary written and interpersonal communication skills
- Prior experience breaking down barriers, aligning initiatives and solutions and powering new models of performance delivery resulting in meaningful alignment between clinical operations global line functions
- Proven ability to conceptualize, develop, and lead efforts to support change within large, complex healthcare entities.
- Access to and familiarity with external digital innovation ecosystem preferred
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