Customer Success Manager

As a Customer Success Manager at Earnix, you will be the trusted advisor and advocate for our global customers, ensuring they derive maximum value from our solutions. You will be the primary point of contact for strategic accounts, driving engagement, retention, and growth. This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about building long-term relationships with enterprise clients in the financial services and fintech industries.

What you’ll do

Be the voice of the customer: Act as the lead point of contact for all matters related to your accounts. Represent Earnix at customer sites and ensure their needs are clearly communicated and addressed internally.

Drive retention and reduce churn: Take shared ownership of customer retention by proactively identifying risks and working cross-functionally to resolve issues before they escalate.

Manage customer lifecycle: Monitor customer health, resolve open issues (bugs, feature requests, license needs, regulatory changes), and ensure timely renewals, invoicing, and contractual updates.

Collaborate with Sales: Partner with the sales team to identify and support upsell opportunities while maintaining high levels of customer satisfaction and engagement.

Build strong relationships: Establish and nurture close relationships with key stakeholders at customer accounts. Conduct regular onsite and remote meetings to align on goals and progress.

Communicate effectively: Provide regular updates on customer initiatives to both internal and external stakeholders, ensuring transparency and alignment.

Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

REQUIREMENTS

You’ll do it using

5+ years of experience as a Customer Success Manager in a global organization, preferably in the software industry, managing enterprise-level accounts.

Industry expertise in financial services or fintech – this is a must-have to understand customer challenges and regulatory environments.

Technical proficiency with CRM platforms and customer engagement tools, along with a strong understanding of SaaS business models.

Business acumen to manage renewals, invoicing, and contractual changes, and to support upsell processes effectively.

Willingness to travel extensively to meet with global clients and strengthen relationships.

You’ll excel by

Being a people person: Your strong interpersonal skills help you connect with stakeholders at all levels, from end users to C-level executives.

Thriving under pressure: You can juggle multiple projects and priorities without losing attention to detail.

Communicating clearly: You present ideas and updates in a compelling and professional manner, both verbally and in writing.

Staying proactive: You anticipate customer needs, take initiative, and work independently while collaborating effectively with internal teams.

Adapting quickly: You’re flexible, motivated, and able to navigate change in a dynamic, fast-paced environment.