Operational Support Manager (OSM)

Join Elexon and help shape the future of energy services.

We’re looking for an experienced Operational Support Manager (Grade 9) to join our Assurance team on a permanent basis. In these pivotal, customer‑facing roles, you’ll support BSC Parties in navigating the complexities of Settlement, market arrangements and performance obligations – keeping everything running smoothly across the industry and maintaining the accuracy of the end‑to‑end Settlement process.

What you’ll do:

• Act as the dedicated point of contact for a portfolio of BSC Parties

• Provide expert guidance on Settlement, Industry Data Flows and Supplier Volume Allocation arrangements

• Support customers in understanding market processes and meeting their BSC obligations

• Monitor performance, spot issues early and drive rectification plans

• Build strong relationships and deliver clear, confident advice

• Represent customer needs across internal projects, changes and industry discussions

• Keep guidance, documentation and customer insights up to date

• Support customer training, engagement and communications

What you’ll bring:

• Strong knowledge of GB electricity market arrangements , especially SVA processes and systems

• Understanding of Settlement, Settlement Processes and relevant Data Flows

• Familiarity with Performance Assurance techniques within the BSC framework

• Excellent communicator - clear, confident and great at simplifying complexity

• Relationship‑driven, collaborative and proactive

• Highly organised with the ability to manage a varied workload

• Comfortable engaging with stakeholders at all levels

What’s in it for you:

• Up to £49,500 salary

• Excellent benefits including bonus, private medical insurance and generous pension scheme

• The opportunity to work within a thriving organisation which can support your growth and development

• We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

• Provide true equality of opportunity

• Attract and retain diverse talent

• Listen to all voices

• Be representative of the communities we work in

• Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voic es

Ready to make an impact? Join us and help shape the future of energy services.