Senior Lead Systems Operations Engineer - Automation SME (Executive Director)

About this role:

Wells Fargo is seeking a highly motivated and experienced Automation SME to join our Observability and Automation Transformation team in London. In this role, you will be responsible for increasing stability, improving resiliency, reducing recover times, and improving customer satisfaction via the deployment of world class monitoring, good hygiene practices, and the adoption of automation at scale.

You will partner and collaborate with platform owners, CIO teams, production support staff, and senior management to modernise the monitoring landscape, embrace automation, standardise the environment, and enable AI use-cases. As a senior member of the team, you will also me expected to mentor and guide junior and new team members, guiding them technically and through the process of navigating change.

In this role, you will:

• Work with our partners to ensure known defects are documented and remediated.
• Work with our partners to ensure a structured SDLC process is in place.
• Work with our partners to migrate all scheduled jobs to Autosys.
• Work with our partners to ensure our DR environments are for-fir-purpose.
• Work with our partners to ensure our production access is safe and secure.
• Work with Infrastructure partners to ensure our applications have a read-only access model.
• Work with our partners to adopt existing automation capabilities (automated patching, automated DR, automated cert renewal, automated deployments, etc) and eliminate the need for manual intervention.
• Asses the quality of automation capabilities created by the wider community.
• Assist with the migration from Geneos to Grafana.
• Collaborate and consult with technical peers, colleagues, and senior managers to resolve stability and performance issues.

Required Qualifications:

• Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Application support experience.
• Change The Bank experience.
• Strong Payments and Banking domain knowledge would be added advantage.
• Expert in Unix/Windows operating system.
• Expert in automation using any of scripting (shell/Perl/Python).
• Expert in Ansible.
• Strong knowledge of any of Relational database ( Oracle/My Sql) & SQL queries.
• Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support.
• Knowledge on any of monitoring tools like ITRS Geneos, AppDynamics , Splunk, Grafana.
• Knowledge of IBM MQ Series.
• Experience in job scheduling tools like Autosys, control M, IBM Workload scheduler.
• Demonstrated experience in remediating technical debt.
• Effective interpersonal, oral, and written communication skills.
• Able to influence various partners and Tech.

Posting End Date:

15 Oct 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.