Maintenance Level 2 Apprenticeship - Customer Care - Barking

Maintenance Level 2 Apprenticeship - Customer Care - Barking

About the Role

At Bellway, our people drive our success. We’re committed to creating an inclusive, supportive workplace where everyone can thrive. We offer flexibility and adjustments to help you succeed - just ask us how.

We’re excited to welcome the next cohort of our Apprenticeship Programme, starting 3rd September 2026. We are recruiting for Customer Care Maintenance Apprentices in the North London division – Barking.

Your Role

You’ll work in our Customer Care team and learn to:

• Diagnose and carry out inspections, maintenance and remedial works of new homes
• Log completed maintenance and follow up where required
• Complete and return job sheets to the Customer Care department
• Maintain regular contact with the Customer Care department to update them on any further work required
• Effectively communicate with customers about the outcome of any inspections or maintenance work completed and answer any questions

Career Pathways

Upon completion of the programme, subject to business need and performance, you may have the opportunity to continue your future with Bellway, where Customer Care Maintenance career paths may include:

• Maintenance Operative
• Maintenance/Inspections Manager

What You’ll Gain

• A nationally recognised Level 2 Property Maintenance Operative
• Transferable skills like leadership and communication
• Experience with a 5* housebuilder
• A strong professional network
• Insight into the housebuilding industry

Your Package

• Starting salary £18,000. Increases will be awarded from 6 months in line with performance milestones.
• Annual bonus
• 25 days holiday + bank holidays (option to buy 5 more)
• Pension, life assurance, ShareSave scheme
• Cycle to work scheme
• Discounts via our benefits platform

What We’re Looking For

• GCSE Maths & English (Grade 4/C+) or willingness to complete Level 2 functional skills
• As part of the requirements of the role, you will be required to have a driving license after year one
• Willingness to travel and stay away occasionally
• Flexible and eager to learn
• Applicants must have the legal right to work in the UK, as this role is not eligible for visa sponsorship. You will therefore be asked to complete an eligibility check during the recruitment process.

Behaviours we value:

At Bellway, we have identified five competencies that we believe are essential to effective performance in our Company. These are:

• Great Communication
• Effective Collaboration
• Always Listening
• Taking Ownership
• Flexibility

Throughout the recruitment process, you will be assessed on how well you demonstrate these competencies.

Application Process

1. Online Application – complete the application form online to submit your details. This will then be screened against our five core competencies.
2. Careers Conversation – a short chat about your suitability
3. Final Interview – face-to-face with the hiring manager, either at a divisional office or on-site

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.