Coffee Partner

JOB PURPOSE

As a Coffee Partner, you will play a key role in driving coffee quality and sales through close collaboration with our Bakery and Operations teams.

You will work with other members of the wider Coffee Team to drive impact, quality and grow sales through data insights, our rigorous quality assurance programme and tailored site-support. You will develop and promote a culture of Bakery ownership of quality standards, ensuring a strong coffee culture is embedded throughout the business, ultimately driving sales growth.

ABOUT THE JOB

Coffee Culture & People Development

• Inspire and coach teams to embed strong coffee culture and uphold our craft standards.
• Act as an ambassador for coffee excellence, engaging internal teams and supporting talent growth and retention.
• Lead by example to drive team performance, operational capability, and bakery-level commercial success.
• Support delivery of departmental plans, including on‑site coaching, equipment rollouts, and participation in internal/external coffee events.
• Share insights from the wider coffee industry to continuously enhance our approach.

Quality Assurance & Sales Growth

• Strengthen bakery engagement with coffee quality and its commercial impact.
• Use data-led insights to identify opportunities, implement improvements, and support sales growth.
• Embed processes, standards, and tools to ensure consistent, high‑quality coffee across all bakeries.
• Monitor and elevate product quality and customer experience through a strong cross-functional feedback loop.

Operational Excellence & Profitability

• Ensure robust day‑to‑day coffee operations across bakeries to deliver business goals.
• Translate commercial objectives into clear, actionable plans that enhance quality, efficiency, and customer satisfaction.
• Collaborate with Operations to maintain systems and processes that support consistent coffee execution.
• Support continuous improvement, focusing on waste reduction, performance tracking, and scalable best practice.

New Bakery Openings & Expansion

• Lead coffee excellence at new bakery openings, ensuring high‑quality execution and smooth implementation of standards and ways of working.

ARE YOU THE MISSING INGREDIENT

Coffee Partners ensure that the final product observes the company's quality standards and support our commercial objectives. In general, these detail-oriented, people-focussed professionals are responsible for evolving, supporting and monitoring bakery performance. Beyond their technical expertise, Coffee Partners personify our coffee culture, mentoring and inspiring the wider business to excel in the quality of our coffee.

• Highly collaborative person
• Proven expertise in high-volume environments
• Outstanding coaching and facilitation skills: can inspire others to achieve excellence through effective coaching, skills development, and mentoring.
• Strong communicator: demonstrates exceptional verbal and written communication, ensuring clarity, engagement, and alignment.
• Detail-oriented and organised: has a meticulous approach to quality assurance while balancing competing priorities with excellent time-management skills.
• Committed to excellence and a job well done
• Advocate for Coffee

BENEFITS BAKED IN

• Free food and drink when working
• 50% off food and drink when not working
• 25 days holiday + Bank holiday
• Pension Scheme
• Discounts and Savings from high-street retailers and restaurants
• 24 hour GP service
• Cycle to work scheme
• Twice yearly pay review
• Development programmes for you to RISE with GAIL’s
• SCA Qualifications & AST