Client Experience Director (Hiring Immediately)

WE'RE SLEEK. IT'S GOOD TO MEET YOU.

Founded in 2013 by Jennifer Davidson, we’re an independently owned experience partner delivering world class events and experiences for some of the biggest brands, across the globe. 

We partner with forward-thinking, ambitious clients to create impact - whether for a product roadshow, a reimagined B2B conference, a global car launch, or a major industry exhibition. Our ambition is simple: to create human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities for our clients.

Our approach has earned us places on both The Sunday Times 100 Fastest Growing Company List (#21) and the Business Leader Growth 500 list in 2025. We’re also proud to be recognised as a 2025 Sunday Times and Campaign “Best Place to Work”. These accolades reflect something we nurture; building success without compromising on people, purpose or standards. We call it ‘growth without compromise’. 

WHO WE ARE

Sleek is defined by a people-before-profit mindset. We celebrate individuality, set high standards and believe purposeful leadership and exceptional work go hand in hand. Everyone here is self-motivated, curious and committed to growing, regardless of seniority. We value people who take ownership, solve problems willingly, act on feedback, and are comfortable operating in a fast-moving, high-standards environment. 

Based in Wimbledon, our HQ is a bright, modern and collaborative space where people genuinely enjoy spending time sharing ideas, playlists, lunch breaks and visits from the office dogs. Being proudly Office By Design, we work from our HQ four days a week with one work-from-home day, plus flexible core hours. This pattern is central to how we work. We know we learn and perform better when we’re together – after all, our business is about bringing people together.

Our structure has been consciously designed to enable growth and invest heavily in team development. You’ll find Sleek a welcoming place for everyone, from those starting their careers to experienced specialists. We’re committed to creating a community where you can do your best work and realise your potential.

We also expect and welcome candidates from all backgrounds and are here to make reasonable adjustments throughout the interview process wherever needed - just let us know. 

ROLE OVERVIEW 

Our Client Experience Director is a senior role responsible for owning the end-to-end client journey, ensuring a consistent, high-quality experience that drives Sleek’s commercial, strategic, and growth objectives. Combining strategic leadership with strong commercial acumen, the role oversees both the development of new business and the long-term success, retention, and expansion of existing client accounts. 

Reporting to the Chief Marketing Officer (CMO), you will lead strategically across your accounts, set and uphold standards, and act as Sleek’s senior client ambassador. Working closely with growth, central services, and delivery teams, you will ensure client objectives are achieved, Sleek’s reputation for excellence is strengthened, and commercial targets are met. You will also act as the senior escalation point for client issues when required. 

RESPONSIBILITIES

STRATEGIC ACCOUNT LEADERSHIP 

• Own senior client relationships, long-term objectives, and commercial outcomes across assigned accounts, aligned with Sleek’s wider client and growth strategy. 

• Develop and deliver account plans that drive long-term value, retention, and growth. 

• Lead strategic account reviews, using performance data and insights to identify opportunities for improvement and expansion. 

• Represent Sleek at senior client meetings and key industry or client events as a brand ambassador. 

• Drive innovation in client experience, ensuring Sleek remains ahead of industry trends and best practice. 

CLIENT EXPERIENCE & RELATIONSHIP MANAGEMENT 

• Build and maintain trusted, senior-level client relationships, operating as a strategic advisor and primary escalation point. 

• Maintain a deep understanding of each client’s business, objectives, and success criteria. 

• Oversee the full client journey, from onboarding through delivery and retention, ensuring a seamless and personalised experience. 

• Personally lead key client satisfaction interviews and ensure feedback is actioned to improve future performance. 

NEW BUSINESS & ACCOUNT GROWTH 

• Lead on written RFIs (organic and net new, where assigned) and act as senior client liaison during pitch processes, up to and including successful handover to delivery teams (although often net new clients will remain in your portfo]]>