Retail Operations & Events Manager UK

Our client is a rapidly expanding, founder-led beauty and lifestyle brand specialising in longwear, lifeproof cosmetics. Their products are available internationally in leading retailers and department stores, and they maintain a strong presence across major cities including London. The company values creativity, collaboration, and operational excellence, striving to embody these principles in everything they do.

As the Retail Operations & Events Manager UK, you will report directly to the National Field Sales Manager and lead operational execution across the UK retail footprint. Your role will be pivotal in managing store launches, events, retail reporting, and profitability, ensuring that the brand delivers an exceptional customer experience while meeting commercial objectives.

Responsibilities

• Create and deliver weekly and monthly trade reports in collaboration with the wholesale and retail field teams, identifying trends and opportunities to optimise performance.
• Manage store profitability, analysing P&L data, identifying margin leaks, and implementing cost-saving measures.
• Oversee day-to-day retail operations, including logistics, inventory flow, and back-of-house processes, ensuring operational efficiency.
• Coordinate staffing and rotas, balancing labour costs with peak periods to maintain excellent customer service.
• Lead operational delivery of in-store launches, pop-ups, and events, ensuring they are executed on time and within budget.
• Drive data-led insights using Excel and AI tools to streamline reporting, analyse trends, and inform business decisions.

Experience Requirements

• Advanced Excel skills (VLOOKUPs, Pivot Tables, data modelling) to automate and enhance reporting.
• Proficiency with AI tools (ChatGPT, Claude, Copilot, etc.) for workflow automation, communication, and data analysis.
• Exceptional organisational skills, capable of managing multiple stores and events simultaneously.
• Strong problem-solving skills with a “fixer” mindset, able to implement solutions efficiently.
• Tech-savvy and data-driven, but with a clear understanding that retail success depends on excellent people-focused execution.

If you are ready to play a central role in driving the growth of a dynamic, innovative beauty brand, apply now to join the team as the Retail Operations & Events Manager UK.

Location: London
Country: United Kingdom
Contract Type: Full Time
Salary: £up to competitive

Job Reference: CJROEM2026
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