Operations Intern

Job Title: Operations Intern
Location: London, United Kingdom
Company: Vision Direct & Lenstore (Part of EssilorLuxottica)
Contract: Internship – 6 month

If you’ve worn a pair of glasses, we’ve already met. We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global de-mand of a growing eyewear industry. With over 190,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world. Our unique corner of EssilorLuxottica supplies contact lenses online to consumers throughout Europe, with websites for the UK, Netherlands, France, Spain, Italy, Belgium and Ireland and warehouses in the UK, Amster-dam & Girona. Our focus is providing a wide range of contact lenses at competitive prices, with speedy delivery and exceptional customer service.
About Vision Direct & Lenstore: Vision Direct and Lenstore are the leading contact lens e-commerce platforms in Europe, and as part of EssilorLuxottica, we are on a mission to make quality vision care accessible and convenient for everyone. We are dedicated to delivering exceptional customer experiences and expanding our reach within European markets, particularly in France, Spain, and Italy. As a fast-growing part of EssilorLuxottica, we are scaling new heights in innovation, operational excellence, and customer service.
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?
Join us in redefining the boundaries of what’s possible!
Role Overview: We are seeking a driven and detail-oriented Ecommerce Operations Intern to join our Ecommerce team
at Vision Direct, part of the EssilorLuxottica eCommerce UK division. This is a 6-month full-time internship to start in April 2026, ideal for a graduate or early-career professional with a passion for Ecommerce, data analysis, and operational excellence. This is more than a support role – you’ll be embedded in the day-to-day and strategic operations that underpin our high-performance online business. Expect hands-on experience, international exposure, and cross-functional collaboration with colleagues across Logistics, Aftersales,Customer Service, IT, and Corporate.
Key Responsibilities
Order & Fulfilment Operations
• Oversee the order lifecycle from processing to fulfilment, ensuring a seamless customer experience.
• Coordinate with local teams in the UK, Benelux, Spain, and Italy to monitor and manage orders efficiently.
• Liaise with Logistics, Supply Chain, Planning, Digital IT, and Customer Service to align availability and delivery timelines. Performance Monitoring & Data Analysis
• Analyse daily order flow and monitor KPIs such as on-time delivery rate, cancellation trends, return rates, and Gross-to-Net performance.
• Generate weekly reports and dashboards, identifying gaps and opportunities for operational improvements. Project & Process Improvement
• Contribute to the Ecommerce Operations project roadmap by identifying and proposing initiatives.
• Draft business requirements and build supporting cases for project proposals.
• Collaborate with corporate teams to evaluate priorities and define deliverables. Key Stakeholders
• You will interact with Ecommerce Managers, Program Management, IT Engagement & Service teams, Logistics, Transportation, and After Sales functions across the EssilorLuxottica network. Candidate Profile
• Master’s degree in Management, Engineering, Supply Chain, or a related field.
• Must hold right to work in the UK as sponsorship is not available. Core Competencies
• Strong analytical mindset and proficiency in Excel; knowledge of Power BI and Adobe Analytics is advantageous.
• Solid understanding of Ecommerce and/or Logistics processes and associated KPIs.
• Excellent verbal and written communication skills – clear, concise, and tailored to both technical and non-technical audiences.
• Structured time management with the ability to prioritise and execute under pressure. Technical Skills
• Familiarity with SAP or similar ERP systems.
• Experience working with dashboards, KPIs, and performance metrics.
• Personal Attributes
• Proactive, pragmatic, and solution-oriented.
• Strong interpersonal skills with a collaborative mindset.
• A natural problem-solver with critical thinking ability and attention to detail. Languages
• English: Full professional proficiency required.
• Italian: Professional proficiency is a plus.
What We Offer:
•Opportunity to make a meaningful impact at the intersection of healthcare and e-commerce in a fast-growing European market.
•Competitive compensation package, including bonuses and benefits.
•Career growth and development within EssilorLuxottica’s global network.
•A collaborative and innovative work environment in our London office.
To Apply
If you’re ready to play a pivotal role in shaping the future of Vision Direct & Lenstore we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience and vision for this role. Please only apply for this role if you have the right to work in the UK as sponsorship is not available.
Recruiting process
Our recruitment process may vary; If you are selected, you will be contacted by a member of the Team to guide you through the specific steps for your application.
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.