Senior Technical Specialist

About the Role

We have an exciting opportunity for a Senior Salesforce Administrator / Developer (Technical Specialist) at NPL. The focus for this role is to lead on the design, development, and support of the platform. You’ll be joining the Enterprise Systems team.

This role will be looked upon to execute and lead on technical implementations and integrations, ensuring best practices are being followed. Implementing security by design within the system will be paramount, working alongside our Information and Cyber Security teams.

You must be adept at using Salesforce APIs to build seamless connections that enable data flow and functionality across platforms.

Responsibilities:

• Design, develop, and implement solutions to meet stakeholder needs.
• Drive continuous improvement and efficiency.
• Build strong stakeholder relationships to support NPL’s mission and sustainability.
• Ensure data and process governance aligns with Cyber Security and GDPR.
• Administer the Salesforce platform.
• Customize and configure Salesforce (objects, fields, workflows, triggers, validation rules).
• Develop and implement integrations with other systems.
• Conduct unit, integration, and user acceptance testing.
• Provide ongoing technical support and troubleshooting.
• Stay updated on Salesforce best practices and features.
• Manage process automation (Workflow, Process Builder, Flow) and security/sharing rules.
• Oversee platform updates and communicate new features and fixes.

About You

This is a great opportunity for someone with the right skills and passion to join the Enterprise Systems team within CIO. It is a 12-month Fixed Term Contract to cover a member of staff. The contract will run from Nov-25 to Oct-26.

Essential Skills Required:

Salesforce Development & Administration

• Advanced Salesforce development: Apex, triggers, Visualforce, Aura Components, LWC.
• Proficiency with Salesforce Sales and Service Cloud.
• Strong knowledge of Salesforce administration and configuration.
• Experience with Platform App Builder and Salesforce APIs.
• Effective use of SOQL and SOSL for data querying.
• Familiarity with Salesforce Release Updates and their impact.
• Advanced understanding of Salesforce out-of-the-box implementations and best practices.

System Integration & Deployment

• Hands-on experience with system integrations, including ERP (MS D365 preferred).
• Skilled in managing release cycles and deployments across environments.
• Strong grasp of authentication, data mapping, and error handling for robust integrations.

Project Lifecycle & Agile Delivery

• Involvement in all phases of the project life cycle (Requirement Gathering → Deployment/Maintenance).
• Agile delivery experience with backlog management and iterative development.

Certifications & Problem Solving

• Holds relevant Salesforce certifications (e.g., Platform Developer, Administrator).
• Independent problem-solver with a passion for learning and growth.

Desirable:

• Experience working with Lightning Web Components (LWC).
• Exposure to Salesforce Pardot.
• Familiarity with documentation standards and change management processes.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.

About Us

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled, black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditation to ensure we’re creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits . Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success.

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.