Agile Delivery Manager

About Us:

The ECA International Group is a global leader in providing solutions to facilitate international mobility. Our commitment to innovation, excellence, and customer satisfaction has enabled us to serve numerous large enterprises around the world.

Joining our team means becoming part of an inclusive and diverse community, where your talents are nurtured, and your career growth is prioritised. With offices in the UK, Hong Kong, Australia, and the U.S., we offer opportunities for global collaboration and professional development.

Job Overview:

We are seeking an experienced Agile Product Delivery Consultant with a strong background in B2B digital product delivery to consult on and optimise the end-to-end process from roadmap to release. This role partners closely with Product and Technology leadership to streamline the delivery of customer value while managing day-to-day delivery details in Jira and related tools.

We are part of the AI revolution; therefore, familiarity with AI tools , both for internal processes and customer-facing features, is essential.

Requirements

Key Responsibilities

• Partner with Product and Technology leadership to design, optimise, and continuously improve the end-to-end product delivery process, from roadmap planning through release management.
• Own and manage delivery workflows in Jira (or equivalent ALM tools) , ensuring backlog health, sprint planning, prioritisation, and cross-team alignment.
• Coach and mentor teams on Agile best practices, frameworks, and metrics (Scrum, Kanban, SAFe, OKRs, velocity, throughput, cycle time).
• Facilitate effective communication between product managers, engineering, design, QA, and business stakeholders to ensure transparency and accountability.
• Support Product Owners and Product Management teams with roadmap creation, refinement, and ongoing roadmap management, ensuring alignment between strategic objectives and delivery execution.
• Identify and help remove delivery impediments and risks to maintain steady throughput.
• Implement AI-enabled workflows to automate and enhance delivery processes, reporting, and decision-making.
• Monitor delivery KPIs and provide actionable insights to leadership, driving predictability and faster time-to-value.
• Support continuous improvement initiatives across product and technology organisations, ensuring delivery practices scale with business growth.
• Ensure compliance with organisational standards, governance, and regulatory requirements (where applicable).

Required Skills & Experience

• 5+ years of experience in Agile product delivery, program management, or product operations within a B2B digital product environment.
• Proven track record of managing complex product delivery cycles, balancing strategic roadmap priorities with tactical execution.
• Advanced proficiency in Jira, Confluence, and related delivery management tools .
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and experience adapting them pragmatically to organisational needs.
• Ability to analyse delivery metrics and translate them into meaningful improvements for teams and leadership.
• Familiarity with AI/ML technologies and experience applying AI tools to optimise delivery workflows and/or customer-facing product features.
• Excellent facilitation, communication, and stakeholder management skills.
• Strong problem-solving mindset with the ability to work in fast-paced, cross-functional environments.

Preferred Qualifications

• Experience in B2B SaaS or AI-driven product companies .
• Hands-on involvement in delivery of AI-powered solutions , either internal (productivity tools, automation) or external (customer-facing features).
• Exposure to regulatory or compliance-driven product delivery
• Certification(s) such as Certified Scrum Master (CSM), SAFe Agilist or Professional Scrum Product Owner (PSPO) .
• Strong data orientation — ability to design and track KPIs/dashboards in BI tools (e.g., QuickSight, Tableau, Power BI).

Benefits

What’s in it for you

• 💼 Enhanced Stakeholder Pension Contribution
• 🌴 25 days annual leave
• 🏥 Health, Life Insurance + EAP Wellbeing Support
• 💰 Eligible for Annual Bonus Scheme
• 🎉 Long Service Awards
• 🏋️‍♀️ ClassPass Membership
• 👶 Enhanced Family Leave
• 📚 Up to £1,000 per year for personal development & training
• 🚆 Season Ticket Loan
• 🏠 Flexible/hybrid Work Environment
• 🚲 Cycle to Work Scheme
• 👓 Free Eye Test

We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission. We live our Values of Integrity, Respect, Ambition and Innovation and this shows up loud and proud in everything we do. Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London.