Change Communications Lead

Job Title: Change Communications Lead

Salary: £40,000

Location: Remote

Hours: 35

Contract: Permanent

Applicants must have the legal right to work in the UK and currently reside within the United Kingdom.

Are you a skilled strategic communicator who thrives on making complex change clear, relevant to colleagues, and inspiring? At United Response, we’re on a mission to empower people with learning disabilities and autistic people to live fulfilling lives. As our Change Communications Lead, you’ll play a pivotal role in shaping how our colleagues understand, embrace, and feel supported through change – building trust, overcoming resistance and encouraging involvement so everyone who works at United Response can contribute to our mission.

Key Purpose of the role of Change Communications Lead:

The Change Communications Lead ensures that our key audiences understand what is changing, why it matters, and how it affects them to build trust and engagement. They will act as a key advisor to senior leaders and project teams, embedding communication as a critical enabler of change.

To be considered for the role of Change Communication Lead, candidates must demonstrate the following essential skills and experience:

• Strategic communication expertise: Demonstrated ability to develop and deliver communication strategies that support complex organisational change, with a clear understanding of change management principles.
• Exceptional writing and storytelling skills: Able to craft compelling, accessible messages that simplify complex information and resonate with diverse audiences across all levels of the organisation.
• Stakeholder engagement: Proven experience influencing and advising senior leaders, project teams, and cross-functional stakeholders. Skilled in building trust and navigating sensitive or high-stakes communication environments.
• Change and transformation: Experience working within or alongside People Services Team, Transformation and Mobilisation teams to support cultural, structural or digital change initiatives.
• Digital communication: Confident using Microsoft 365 tools (e.g. SharePoint, Teams, Viva Engage, Yammer) and other digital platforms to deliver multi-channel communication campaigns.
• Analytical and insight-driven : Able to use data, feedback, and engagement metrics to evaluate communication effectiveness and inform continuous improvement.
• Project and time management : Strong organisational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances in a fast-paced environment.
• Coaching and capacity building: Experience developing toolkits, templates, and guidance to support managers and teams in communicating effectively and consistently. Co
• Emotional intelligence and resilience : Able to communicate with empathy, manage ambiguity, and maintain composure under pressure, particularly during periods of uncertainty or organisational stress.

In return, we will help you build a rewarding career along with the following benefits;

• Your wellbeing matters to us, so we provide 2 wellbeing days per year
• Enhanced company sick and maternity/paternity pay
• Access to Blue Light Discount Card and Costco membership* T&C’s apply
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program celebrates individuals and teams who go above and beyond in their work.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

Do you want to be part of a community with shared goals and values?

Do you want to contribute to United Responses mission and Vision?

Do you want know your work is making a difference to someone’s life?

Then we want to hear from you.

How to apply

Along with your CV please provide a supporting statement (1000 words max) that shares with us:

• Why you want to be Change Communications Lead for United Response
• Tell us about a change communications campaign you have worked on in the past and how this experience will bring value to the role
• What skills, experience and attributes do you have which are relevant to this role
• What three qualities do you think will be essential for this role and how has your experience evidenced these

Candidates will be shortlisted on basis of evidence provided in this supporting statement, alongside their CV.

United Response is not just a social care provider – we're a well-respected charity dedicated to championing the rights of people with learning disabilities, autistic people and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to be Creative, Strong, Honest, Responsive, and United.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.

This role is subject to a DBS check, the cost of which will be covered by United Response. Please be aware that we reserve the right to close this vacancy early should we receive a high volume of suitable applications. Early application is strongly encouraged.

Key Words;

Charity, Charity Jobs, United Response, Communications, Comms, Internal Comms

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .