Business Analyst

Business Analyst

London Bridge

Up to £55,000

Join Hyde as Business Analyst to play a key role in shaping and improving the digital products and systems that support our customers and frontline teams.

Hyde is one of the UK’s leading and award-winning providers of affordable homes, managing over 50,000 homes for more than 100,000 customers across London, the South East and surrounding areas. Our purpose is simple: by providing people with a safe, secure and decent home, we enable them to thrive, feel part of their community and realise their potential.

The role

As a Business Analyst, you will work closely with Product Managers, Technology teams and business stakeholders to deliver practical, user-focused solutions that improve services and operational performance. You’ll translate business needs into clear, prioritised requirements and user stories, ensuring products deliver measurable value.

You’ll be embedded within a product-led, agile environment, supporting the full lifecycle of change – from discovery and analysis through to delivery and continuous improvement.

Key responsibilities

• Analyse and document current and future-state business processes across key systems and services
• Elicit, define and manage business requirements, translating them into clear user stories with robust acceptance criteria
• Work collaboratively with Product Managers, developers and stakeholders to shape solutions that meet user and organisational needs
• Facilitate workshops, interviews and data analysis to identify problems, opportunities and service improvements
• Document workflows, functional specifications and solution designs, securing stakeholder sign-off where required
• Support delivery teams by clarifying requirements, managing dependencies and contributing to backlog refinement
• Undertake investigative and data-led analysis to inform decision-making and support continuous improvement

Skills and experience

• At least 2 years’ experience in a Business Analyst or similar role
• Experience working in product-led or digital transformation environments, using iterative and agile methods
• Hands-on experience with TotalMobile (Connect, Mobile & Insights) and Salesforce
• Strong analytical skills with the ability to turn complex information into clear, actionable insights
• Proven experience writing high-quality business requirements, user stories and acceptance criteria
• Excellent communication and stakeholder management skills, with the confidence to challenge and influence constructively
• Ability to deliver high-quality outputs at pace in both structured and fast-moving environments

What we offer

• Competitive salary up to £55,000
• A generous pension scheme
• Life assurance
• Excellent annual leave entitlement
• An award-winning flexible benefits package
• Dedicated volunteering days

Our commitment to inclusion

Diversity and inclusion are central to Hyde’s values. We are committed to creating a workplace where everyone feels respected, supported and able to be themselves. We welcome applications from people of all backgrounds and experiences, reflecting the communities we serve.

Hyde is a Disability Confident Employer and we are happy to support reasonable adjustments throughout the recruitment process.

We reserve the right to close this advert early should a suitable candidate be identified.