Second Line Support Engineer - M365, Azure
Second Line Support Engineer - M365, Azure – West / Central London – Office-based - £40,000
This is a great opportunity to join a fast-growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team based in London
You will be working from the office, managing incidents and requests over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met.
You will be taking escalations from the 1st line team and working at a 2nd line level, and when needed, escalate to the Senior Support Desk.
You will have exceptional M365 knowledge as well as a strong understanding of Azure, alongside these, skills in broader infrastructure and Networking would be advantageous.
Key skills and responsibilities:
- Exceptional knowledge of Microsoft technologies
- Infrastructure / Networking
- Proven 2nd Support experience in an MSP environment
- Perform root cause analysis (RCA) and contribute to the continuous improvement of internal processes.
- Support implementation of corrective and preventive actions across systems and services.
- Exceptional communication skills and committed to customer satisfaction.
- Working knowledge of ticketing systems and able to document ticket resolutions effectively.
- Able to work under pressure and meet deadlines and SLA’s
- Able to work independently and as part of the team
Please hit the Apply button and /or call Tim at InfraView on 020 3617 1040 for further info.
If this role is not for you, please Register with us letting us know your preferences and will be in touch when the right role comes in.
Recommended Jobs
Au Pair in NW3, Job ID J1F6B5
A family based in Camden London, is looking for an au pair. The position starts in September (from the 1st). The family has one daughter, currently 3 years old. Duties include light cleaning and ligh…
Enterprise Account Director
As an Enterprise Account Director , you will drive the growth of Opus 2 solutions within the world’s leading law firms. You will build and expand strategic relationships within a portfolio of la…
Project Manager - French Speaking
Description Summary As a Project Manager (French Speaking), this individual will guide intake, capacity, priority, and progression of deployments. With this comes extensive project management s…
English Teacher - Secondary School in Hounslow
English Teacher | Immediate Start | Nurturing & Structured Environment | Hounslow Are you an experienced English Teacher looking for a school that prioritizes staff wellbeing and structured prof…
Senior Digital Media & Performance Lead
44783 We are partnering with a leading global asset manager to appoint a Senior Digital Media & Performance Lead within its international marketing function. This is a senior, strategically imp…
Part-time Nanny-Housekeeper, Job ID J1E83E
This lovely family in Ladbroke Grove, London, is looking for a Part-time Nanny-Housekeeper to take care of their two children while maintaining their household clean and tidy. They want someone who i…
Teacher of Geography - Outstanding School - Richmond
An Outstanding Ofsted-rated Secondary School located in Richmond upon Thames, South West London, recognised for its high academic standards and student progress, seeks a talented Teacher of Geography…
IT Risk Manager
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together pro…
Digital Marketing & AI Transformation Consultant - Manager Level
Who We Are Singulier provides strategic and transformation support for private equity-backed companies and established businesses. We work closely with leadership teams to unlock growth, improve…