Client Relations Account Manager

Client Relations Account Manager

Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: Negotiable, depending on experience

Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager. This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.

The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.

Build consultative, long-term relationships with clients through regular reviews and proactive engagement.

Identify opportunities to enhance services and add value.

Lead client onboarding and ensure smooth implementation of tailored travel solutions.

Analyse travel data to provide actionable insights and recommendations.

Stay up to date with industry trends and travel technology, representing the company at relevant events.

Collaborate with internal teams and support marketing and business development initiatives.

Essential Skills & Experience

Proven experience in the corporate travel sector.

Strong knowledge of TMC service delivery and corporate client needs.

Excellent communication, negotiation, and presentation skills.

Skilled in relationship management and commercial account development.

Experience with travel data analysis and reporting tools.

Proficiency with Microsoft Office and CRM systems.

Familiarity with SLAs and RFP processes.

GDS experience (Amadeus preferred).

Knowledge of emerging travel technologies and automation tools is advantageous.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy