Care Home General Manager

We are seeking an inspirational General Manager to lead our new luxury care home in Surbiton. You will be the driving force behind its success – shaping the home’s culture, maintaining its reputation, and ensuring exceptional experiences for residents, families, and staff.

At Signature Senior Lifestyle , our vision is simple yet powerful: delivering peace of mind . For our residents, that means exceptional care and a safe, fulfilling life. For their families, it’s reassurance that their loved ones are in expert hands. For our employees, it’s the confidence they will be trained, supported, and given opportunities to excel.

Our mission is to provide exceptional care delivered by compassionate people in the highest quality homes . Through personalised care, outstanding hospitality, and beautiful living environments, we are redefining senior living across the UK.

As General Manager, you will have full accountability for the home’s performance across care quality, resident satisfaction, compliance, team engagement, and financial results . Your leadership will create a high-performing, compassionate environment where residents thrive and teams feel valued.

This is a hands-on leadership role where no two days are the same. You’ll combine strategic oversight with day-to-day operational excellence, all while role modelling Signature’s values.

• Lead and Inspire – Provide strong leadership across all departments, creating a culture of excellence and compassion.
• Deliver Outstanding Care – Ensure residents receive the highest standards of care, hospitality, and activities, supported by your Head of Department team.
• Drive Sales and Occupancy – Partner with your Sales Team and the regional sales team to maximise occupancy and revenue through proactive sales leadership.
• Ensure Compliance – Maintain full regulatory compliance, building strong relationships with the CQC and aiming for ‘Good’ or ‘Outstanding’ ratings.
• Manage Budgets Effectively – Oversee financial performance, managing staffing and operational costs while planning future investment needs.
• Develop Your Team – Coach and mentor staff, set clear objectives, and create opportunities for growth and professional development.
• Champion Communication – Foster open, effective communication with residents, families, staff, and stakeholders.
• Promote Health & Safety – Ensure all safety, infection control, and risk management practices are followed to the highest standards.

We are looking for a proven leader with a passion for excellence in care and hospitality. To succeed in this role, you will have:

• Previous general management experience , ideally within healthcare, social care, or senior living.
• Commercial acumen and experience managing budgets.
• Proven success managing large teams and delivering outstanding results.
• Strong organisational skills and the ability to manage multiple priorities.
• Advanced IT skills and the ability to use data to inform decisions.
• Exceptional communication, interpersonal, and problem-solving abilities.
• The ability to build rapport, show empathy, and lead with integrity.