Senior Account Handler - Cargo
An established insurance brokerage is seeking an experienced Senior Account Handler to support and manage a portfolio of cargo and marine insurance clients. This role sits at the heart of the client servicing function, working closely with Account Executives, insurers, and international markets to deliver a high standard of technical and commercial support.
The successful individual will bring strong technical knowledge of cargo insurance, excellent stakeholder management skills, and the ability to handle complex placements and renewals with minimal supervision.
Key ResponsibilitiesManaging and servicing a portfolio of cargo / marine insurance clients, ensuring all documentation and servicing standards are met
Handling new business, renewals, mid-term adjustments, and declarations across cargo risks
Acting as a technical referral point for junior account handlers and supporting their development where appropriate
Liaising with underwriters and insurers to negotiate terms, premiums, and coverage
Preparing and issuing insurance documentation, including policies, endorsements, certificates, and invoices
Ensuring compliance with FCA regulations, internal procedures, and market standards
Maintaining accurate records on internal systems and ensuring data integrity
Supporting Account Executives with client meetings, presentations, and renewal strategies
Proactively identifying opportunities to improve client retention and service delivery
Proven experience in an Account Handler role within cargo / marine insurance
Strong technical knowledge of cargo insurance products, clauses, and wordings
Experience working within a brokerage or underwriting environment
Ability to manage complex cases and work autonomously
Excellent communication and relationship-building skills
High level of attention to detail and organisational ability
Confident using insurance systems and Microsoft Office
Cert CII or progress towards ACII (desirable but not essential)
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