Homeownership officer
Location: East London
Rate: £27 per hour umbrella
Contract: 3-month ongoing contract
Working Pattern: Monday to Friday
Working Arrangement: Hybrid – usually Tuesdays in the office, with the rest working from home We are currently recruiting for an experienced Homeownership / Leasehold Management Officer to join a housing team in East London on a 3-month ongoing contract.
Leasehold Management experience is essential, and candidates must have proven experience undertaking Section 20 consultations. Key Responsibilities
- Calculate, notify and bill estimated and actual service charges, including major works, shared ownership rent and ground rent.
- Ensure charges are calculated and recovered in accordance with the terms of individual leases and relevant legislation.
- Undertake Section 20 consultations under the Landlord and Tenant Act 1985 (as amended), ensuring full compliance with legislation and lease requirements.
- Provide advice, information and guidance to leaseholders, shared owners and housing staff on service charges, major works, lease terms and relevant legislation.
- Deal effectively with enquiries, disputes and challenges relating to service charges and major works.
- Liaise with relevant internal teams to resolve complex homeowner queries.
- Assist Collection Officers in maximising the recovery of homeowner rents, service charges, major works and other related income.
- Maintain accurate records and ensure financial information is processed correctly.
- Support the financial viability of the Housing Revenue Account (HRA).
- Proven leasehold management experience within a housing association or local authority environment.
- Essential experience of Section 20 consultation and the requirements of the Landlord and Tenant Act 1985.
- Strong knowledge of service charges, major works and leasehold legislation.
- Experience dealing with leaseholders and shared owners.
- Experience handling service charge enquiries, disputes and challenges.
- Understanding of rent, service charge and major works recovery.
- Excellent communication, customer service and organisational skills.
- Ability to manage a varied workload and work accurately to deadlines.
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