Director, Remediation Management

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:

• Pivotal purpose
• Trusted guardian
• Targeted innovation
• Facilitate connections
• Delivering excellence
• Inclusive culture

Job Information:

• Functional Title: Director, Remediation Management
• Department: Office of CEO
• Corporate Level: Director
• Reports To: Executive Director, Remediation Management
• Location: London

Overview of the role:

Remediation Management (RM) is a dedicated function responsible for coordinating remediation efforts end-to-end to ensure consistent execution and timely delivery. The function is designed to operate as an enterprise coordination function for remediation of primarily regulatory issues and internally identified issues. Additionally, RM is the executive arm of the Remediation Oversight Committee (ROC), with responsibilities including the management of committee agendas, including additional oversight of material internally identified issues, and regular reporting to CLS’ Board of Directors.

What you will be doing:

The Director of Remediation Management is responsible for proactive support and facilitating closure of high-profile regulatory or audit findings across any relevant business line, in accordance with relevant policies and procedures. This role frequently involves mobilization and close coordination with diverse business units and providing remediation guidance, as required throughout the remediation lifecycle. Stakeholders include the Remediation Sponsor, Executive Management Committee, Remediation Oversight Committee (ROC) (and other internal committees/forums as required), CLS’ Boards and regulators. Activities include fostering cross-functional collaboration whilst remediation teams develop, document deliverables and progress against deliverables, and execute remediation plans to close out issues and address root causes to prevent recurrence.

• Strategic Planning and Execution – Support relevant business units as they define the remediation strategy, frameworks, and governance required to address relevant issue(s) and root cause(s); including possible participation at relevant Forums/Committee(s).
• Root Cause Analysis – Where relevant partner with remediation teams to drive root cause analysis (RCA) to ensure corrective actions address underlying issues.
• Stakeholder Management – Liaise with senior stakeholders (Executive level) and, in relation to regulatory issues, liaise closely with Regulatory Relations, for example securing proactive engagement and mobilization of remediation programs where required, coordinating input into and providing feedback where relevant and in particular on response letter(s) and engagement with regulators in accordance with Regulatory Relations policies.
• Reporting and Governance – Produce ‘Board and regulator-ready’ reporting, including tracking Corrective Action Plans, KPIs and milestones, and provide updates on risk status to senior management and relevant stakeholders. Ensure alignment of Corrective Action Plans to facilitate consistent tracking and reporting into Steering Committees, ROC and Board level committees.
• Remediation Procedure – own/maintain the procedure; coordinate and collaborate with key stakeholders in the end-to-end remediation process to ensure adherence to the procedure.
• Evidence Collection – Facilitate the collection of documentation to support response letter(s).

What we are looking for:

Required Knowledge and Experience

Experience – 7+ years’ experience in management of remediation projects, compliance, risk management, or audit, particularly with financial services, insurance, or highly regulated environments

Regulatory Knowledge – Deep understanding of regulatory frameworks (e.g., Regulation HH, CPMI-IOSCO, PFMI) and experience with regulatory change management

Project Leadership – Proven capability to lead complex remediation projects, managing budgets, resources, and timelines

Technical Knowledge – Experience with risk assessments, data lineage, control testing, and evidence mapping

Key Skills:

Communication – Exceptional written and verbal communication skills, able to produce clear, concise, ‘board and regulator-ready’ documents

Influence – Strong ability to hold action owners accountable and influence senior leadership in high-pressure, fast-paced environments

Analytical – Strong problem-solving skills to manage ambiguity and analyze large, complex data sets

Typical Qualifications

Bachelor’s degree in finance, law, accounting or a related field

Relevant certifications (e.g., CPA, CIA, risk, project management certifications) are advantageous

Our commitment to employees:

At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
• 2 paid volunteer days so that you can actively support causes within your community that are important to you.
• Generous parental leave policies to ensure you can enjoy valuable time with your family.
• Parental transition coaching programmes and support services.
• Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
• Employee Networks (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
• Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
• Active support of flexible working for all employees where possible.
• Monthly ‘Heads Down Days’ with no meetings across the whole company.
• Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
• Private medical insurance and dental coverage.
• Social events that give you opportunities to meet new people and broaden your network across the organisation.
• Annual flu vaccinations.
• Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
• Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
• All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
• Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.