Oner Active Senior Loyalty Manager

Role: Senior Loyalty Manager

Reports into: Head of CRM

Contract Type: Full Time

Location: Hybrid, working 3 days a week in our offices based in Old Street, London

About Us

Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It's about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress.

To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don't wait for success; we create it through hard work and determination. When faced with challenges, we don't back down; instead, we break through barriers, recognising that true progress lies on the other side.

These are the pillars that form the foundation of Oner Active. We consistently challenge ourselves to create innovative and impactful products, so that you can perform better. With our range of products and innovative approach, we provide a wide variety of colours to ensure that all skin tones genuinely radiate in Oner.

Our Purpose and Mission

We are on a mission to unite and empower women to be the strongest version of themselves through strength training. We want to inspire women to take centre stage in the gym by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.

Our Benefits

• 25 days annual leave + bank holidays and work from anywhere up to 4 weeks a year
  
• 5% employer match salary sacrifice pension scheme
  
• Generous Oner Active discount plus regular office sample sales
  
• Free Evolve You subscription
  
• Private Healthcare with Vitality including optical and dental
  
• Monthly wellness allowance and team workout classes
  
• Start-up culture - the chance to learn and make a real impact
  
• Great employee events like our Summer party, Christmas party and team away days
  
• Healthy office snacks and fruit (plus a chocolate cupboard for a sweet treat for the balance)
  
• Dog friendly office
  

The Team:

The CRM Team at Oner Active sits at the heart of our customer engagement strategy. We are a passionate, data-driven group dedicated to creating personalised, impactful customer experiences that drive loyalty and long-term growth. From optimising lifecycle journeys and boosting retention, to innovating across email, SMS, and emerging channels, our team is united by a commitment to understanding and delighting our community. We work collaboratively across the business, thrive on curiosity, and embrace a culture of testing, learning, and adapting quickly. This role is perfect for someone who thrives in a fast-paced, entrepreneurial environment and is excited to shape the future of customer relationships for a purpose-led brand.

About you:

We are seeking a Senior Loyalty Manager to support creating the vision, strategy and delivery of Oner Active's loyalty programme ONERyou.

You'll be responsible for:

• Being the expert in the Loyalty data and platforms: this is a hands on role which requires you to build out reporting, understand data anomalies and have a close relationships with our Loyalty platform CSM
  
• Own the overall loyalty strategy and roadmap and launch phase two of ONERyou
  
• Setting targets for loyalty KPIs and reporting performance to leadership
  
• Managing budgets, forecasts, and reward investment
  
• Developing and delivering loyalty benefits: through thorough data knowledge and cross-functional relationships evolve the Loyalty benefits to drive ROI and customer satisfaction
  
• Collaborate with cross functional teams: make ONERyou integrated into cross-functional planning, be the expert and go-to contact fostering collaboration and idea generation
  
• Drive customer engagement: analyse customer behaviour and identify trends and opportunities to improve loyalty KPIs
  
• Manage operational processes: oversee the day-to-day execution of Loyalty, ensuring benefits are working, and work closely with CRM exec for comms and offer execution
  
• Financial and business cases: monitor the P&L and work closely with finance on opportunities
  
• UX and lifecycle: understand the customer journeys, analyse the funnel and engagement to identify optimisations and opportunities
  
• Understand the tech stack and competitors: be aware of Loyalty best practice considering both customer expectations, competitor activities and tech stacks
  

You'll need to have:

• 5+ years experience in Loyalty: Knowledge or experience in designing, building and managing customer loyalty programs
  
• Strong analytical skills and ability to translate data into strategic actions
  
• Excellent organisational and project management abilities
  
• Commercially astute, with a track record of delivering high ROI from Loyalty initiatives
  
• Experience with Loyalty platforms and CRM techstacks (eg Braze, Attentive, Klaviyo)
  
• Strong Communication Skills: Ability to work cross-functionally and convey insights effectively to different stakeholders.
  
• Adaptability: A proactive, can-do attitude, comfortable in a rapidly evolving, fast-paced environment.
  

Equality, Diversity, and Inclusion

At Oner Active it's about embracing diversity and empowering every individual to reach their full potential. We are committed to creating an environment where everyone feels valued, supported, and able to thrive.

We welcome applications from all backgrounds and are dedicated to ensuring that everyone has equal access to opportunities during the recruitment process. If you require any reasonable adjustments or additional support, we encourage you to reach out to our Recruitment team - we're here to support you every step of the way.