Grocery & Ecommerce Operations Lead

Overview

We’re hiring a Head of Grocery & E-commerce Operations to support and strengthen day-to-day operations across a growing retail business. This role is best suited for someone who is both hands-on and highly structured - someone who can build clear processes, implement operational systems, and help standardise how the business runs as it scales.

You’ll work closely with leadership to improve execution and ensure teams have the tools, systems, and routines needed to operate efficiently and consistently.

Key Responsibilities

• Build and implement scalable operating procedures (SOPs) across store operations

• Establish consistent workflows for inventory, store readiness, reporting, and daily execution

• Create operational structure and cadence to support a growing footprint

• Ensure stores remain customer-ready, well-stocked, and operationally consistent

• Support store launches and operational rollouts, including stock arrival, layout execution, and readiness checklists

• Manage inventory flow and replenishment to maintain accuracy and availability

• Improve back-of-house organisation and stock control processes

• Oversee in-store technology and payment systems, coordinating troubleshooting as needed

• Maintain operational standards, including basic health & safety compliance across sites

• Support onboarding and training for store teams; develop clear documentation and playbooks

• Experience supporting or launching eCommerce operations

• Hire a high performing dynamic store team, develop and coach them to deliver best in class customer experience

• Build the blueprint for how a store should run to be rolled out to future stores during this phase of expansion

What we're looking for:

• Strong grocery and/or hospitality operations experience in a fast-paced environment

• Proven ability to build an operating system from scratch, including SOPs, playbooks and scalable operational processes

• Experience improving inventory flow, replenishment and stock control

• Experience supporting store launches and readiness

• Confident managing in-store tech and payment systems troubleshooting

• Good understanding of operational standards

• Experience onboarding, training and coaching store teams

• Able to hire and develop a high-performing team focused on customer experience

• Experience launching e-commerce operations

• Hands-on, highly organised and comfortable building structure in a scaling business

• Strong execution skills with attention to detail and consistency

What we offer:

• Competitive salary

• Growth opportunities

• Culture: Be part of a launch team for an exciting new London concept

• Perks: Free food & drink, team nights out