My Hertfordshire based client are a privately owned SME who have been providing commercial cleaning and other soft FM services for over twenty years. They carry out a work on various sites including offices/work spaces, residential, commercial communal areas clinical spaces, retail spaces, theatres, museums and galleries. I am working with them to recruit a part-time (32 hours) Mobile Support Supervisor/Manager. The role will be a combination of operational management and hands-on mobile support. The working week will be divided between providing supervisory/managerial support you will have a number of sites that you will manage with support from the Head of Operations. (0.5 days) and providing deep cleaning support (3.5 days). The sites are in the London/Essex/Kent region. We are hoping to find a candidate who has plenty of experience with deep cleaning (carpets / hard floors / windows / cleaning machines and also has some experience of supervising or management within the cleaning industry.
Supervisor/Manager duties
* Provide Operational Management support across client sites
* Completion of Site Audits – with both Staff/Clients via Cleanlink system – resolving any issues in timely manner.
* Manage staff timesheets / holidays via Time Management System
* To carry out site out-of-hours spot-checks
* Ensure all Health & Safety procedures are followed and encourage safe working practices on site
* Recruit new cleaning staff members as required using Cleanlink system
* Provide training and support to cleaning operatives
* Provide discipline procedures to cleaning operatives as required
* Diarise, organise, schedule, and manage a variety of tasks and delegate duties to mobile support staff members and site-based cleaning operatives
* Respond to any Client complaints and take the appropriate course of action in a timely manner to resolve issues raised.
* Manage stock equipment and supplies of cleaning materials for sites through company app
* Set up / induct & train new staff / mobilise new sites as required
Mobile Support Cleaner duties
* Provide Operational support across client sites.
* Complete site-based staff holiday / sick cover cleaning as requested by Mobile Area Managers
* Complete deep cleaning to sites including Carpet Cleaning / Hard Floor Cleaning / Oven Cleaning / Window Cleaning / Jet Washing to Bin Store areas etc as requested by Mobile Area Managers
* Complete records relating to tasks performed using Cleanlink system.
* Reporting any faulty equipment, damage, vandalism, or potential hazard to the Mobile Area Manager
* Maintain company vehicle and report any damage or defects
* Ensure all Health & Safety procedures are followed and encourage safe working practices on site
* Liaise with Mobile Area Managers / Head of Operations to ensure client KPI’s are met
To succeed in this role, you will need:
Have a high energy, positive can-do attitude
A long and established experience in the cleaning industry
Enjoy training, administration and leading your team
Have an excellent understanding of cleaning
Be a natural hard worker who understands that leading by example is the only way
Be organised and good at time management
Be reliable, responsible with a flexible approach to work
Have the ability to work as part of a team and to work independently and use your initiative
Have excellent attention to detail and work well under pressure
Have a knowledge of relevant health and safety legislation and safety procedures
Have a knowledge of the use of chemicals (COSHH) and Health and Safety legislation
Have an obligation to adhere to safe working practices
Have excellent customer liaison skills together with a commitment to customer service.
Have a good sense of humour.
Have excellent written and verbal communication skills.
Possess a UK driving license
Have the ability to use Microsoft 365, Cleanlink Management System, Time DNA Management System – experience preferred, but training can be provided
Candidates should reside in South or Central London, or Essex / Kent - around the M25 borders.
Salary £25,276.16 pa (£15.19 p/h), potential overtime, annual Performance bonus. A Company Vehicle, laptop, mobile phone and iPad are all provided
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