Waiter/Waitress - London

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.

Big Mamma is also a certified B Corp , committed to doing business in a way that respects people, producers and the planet.

We’re now looking for a passionate Waiter/Waitress to join our team!

The role

As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.

You will:

• Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments

• Master our menu, including dishes, wines and cocktails

• Open and close your section of the floor with professionalism

• Maintain cleanliness, organisation and health & safety standards across the floor

• Support your colleagues during service and contribute to a positive, high-energy environment

• Create memorable moments for our guests with a warm, friendly and professional attitude

About you

• Passion for Italian food and excellent customer service

• High energy, proactive attitude and team spirit

• Strong communication skills and previous experience as a waiter/waitress in a busy restaurant

• Flexible availability, including evenings and weekends

What Big Mamma offers

• Competitive pay: £12.21 /h + 15% of the service charge you generate in your section + 1 tronc point

• Permanent, full-time position

• 5-day working week with 2 days off

• Daily staff meals

• 15% discount across all Big Mamma restaurants (UK and Ireland)

• £500 employee referral bonus

• Wagestream – access your pay between paydays

• Mental health & wellbeing support (Open Up)

• Continuous training and career progression

• Mobility across UK and European venues

Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.